Call Center Representative

Position Overview

We are seeking a highly skilled Customer Service Representative to support a fast‑paced call center environment. This role handles inbound customer calls related to prior authorizations, general inquiries, and sensitive information , requiring strong communication skills, accuracy, and excellent attention to detail. Call volumes typically range from 50–100 calls per day depending on complexity.

This position requires the use of multiple systems to document information, research issues, and maintain high-quality service standards.

Key Responsibilities

• Handle a high volume of inbound calls and occasional follow‑up outbound calls.
• Answer questions regarding prior authorizations and general healthcare inquiries.
• Accurately enter and update customer information using multiple systems and applications.
• Maintain high levels of quality, accuracy, and professionalism on every call.
• Research and resolve customer inquiries independently.
• Follow compliance and confidentiality guidelines while managing sensitive information.

Top Required Skills

• Call center experience (high volume).
• Healthcare or medical industry background .
• Strong customer service skills.

Required Qualifications

• At least 1 year of recent high‑volume call center experience (within the last 2–3 years).
• Stable work history ( no jumpy resumes ).
• Typing speed of 30 WPM or higher .
• Strong computer navigation skills.
• Ability to work in a fast‑paced, metric‑driven environment.
• Strong communication, problem‑solving, and documentation abilities.

Additional Skills & Competencies

• Strong attention to detail and accuracy.
• Ability to multitask using multiple screens and systems.
• Reliable, punctual, and able to maintain assigned schedule.
• Customer‑focused and able to handle difficult conversations professionally.

Training Requirements

• Four tests throughout training — must maintain an average score of 90% .
• Mandatory participation, note-taking, and completion of all worksheets.
• Mandatory overtime required during January and February .
• End-of-training shift bid based on test scores and performance.

#centralpriority26

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Apr 3, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.