Accounts Receivable Administrator - Collections - Grand Rapids MI

Applied Innovation
Grand Rapids, MI
Applied Innovation is seeking a highly motivated and results-driven Accounts Receivable Administrator to join our team. The ideal candidate will possess a deep understanding of the collections process, along with a strong background in collections laws and procedures. This individual will demonstrate an assertive yet professional approach to obtaining payments, while maintaining a courteous and customer-focused demeanor. This is a Monday to Friday position from 8 am to 5 pm located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.

Key Responsibilities:

Collections and Payment Follow-Up:
  • Conduct timely follow-up on overdue accounts and outstanding invoices.
  • Communicate with customers via phone, email, or letter to resolve payment issues and ensure timely collection.
  • Document all collection efforts and escalate unresolved issues to management as needed.
Payment Processing:
  • Record and process incoming payments, including checks, wire transfers, and electronic payments.
  • Reconcile payments with outstanding invoices to ensure accurate accounts.
Account Reconciliation:
  • Perform regular account reconciliations to ensure that all payments are correctly applied and accounted for.
  • Investigate and resolve discrepancies between customer payments and accounts receivable records.
Customer Support:
  • Respond to customer inquiries regarding billing, payment status, and account balances.
  • Assist customers in resolving any payment or billing issues, ensuring positive relationships.
Reporting:
  • Prepare regular reports on aging accounts, outstanding balances, and collections progress for management.
  • Assist with month-end and year-end closing processes by providing accurate accounts receivable data.
Documentation and Compliance:
  • Maintain accurate and up-to-date customer account records.
  • Ensure compliance with company policies, legal requirements, and industry standards regarding invoicing and collections.
Qualifications:
  • Education: High School diploma or equivalent.
  • Associate’s degree in accounting or finance, preferred.
  • Experience: 1–3 years of experience in accounts receivable, billing, or a related financial role, preferred.
  • Experience with accounting software (e.g., E-Auto) is preferred.
Skills:
  • Strong attention to detail and accuracy.
  • Excellent organizational and time management skills.
  • Ability to work independently and as part of a team.
  • Strong communication skills, both written and verbal.
  • Proficient in Microsoft Office, particularly Excel.
Physical Requirements:
  • Primarily office-based, it involves sitting at a desk, using a computer, and handling documents.
Applied Innovation offers a full benefit program that includes medical, dental, vision, life, short-term disability, 401(k), paid vacation, paid holidays, and an onsite company gym.
Posted 2025-11-25

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