Group Manager, Operations (No Degree Required)

Job Description

Job Description

About the Role

The Group Manager Operations, Skiptracing is responsible for the day-to-day operations and management of a skip tracing team. Will lead overall production, production quality, employee development and engagement, and performance management and coaching. Reinforces company goals, policies, practices, and values.

RESPONSIBILITIES

Mentor, manage, and coach team members to drive consistent achievement of operational goals; track performance through monitoring, analysis, and observation.

Manage team's performance with quality metrics to achieve company and departmental goals by proactively monitoring daily, weekly, and monthly operational statistics and reporting trends and variances to identify and resolve issues that could negatively impact production commitments or service levels.

Identify opportunities for process improvement in operational and company procedures by working across departments, sites, and global initiatives. Strategize, coordinate, and implement improvements to enhance the overall employee experience.

Anticipate the needs of employees and the business to deliver strong business results. May lead key projects, as assigned.

Inform management of potential trends, issues, and opportunities. Partner with leadership in resolving issues by acting as a subject matter expert through the demonstration of technical and cultural knowledge. Ensure appropriate Quality Controls are in place and effective.

Train and develop the skip tracing team members to enhance individual and department performance/productivity and employee engagement. Will also on-board new Group Managers.

MINIMUM REQUIREMENTS

EDUCATION: High School Diploma

EXPERIENCE: 3-5 years’ experience in leading people in high pace competitive environment or equivalent education and experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Proficient in MS Office Suite
• Skilled in process mapping
• Skilled in data interpretation and analysis
• Strong people leadership and interpersonal skills
• Ability to communicate openly and honestly
• Ability to motivate through appropriate messaging
• Ability to motivate and deliver in a fast-paced high-performance environment
• Ability to influence employees and stakeholders
• Ability to lead by example while maintaining a positive and professional outlook

PREFERRED QUALIFICATIONS

EDUCATION: Bachelor's

EXPERIENCE: 5-7 years’ experience in Financial Services, Call Center and/or legal production background

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Advanced knowledge of Excel
• Familiarity with legal processes
• Lean/Six Sigma significant leadership skills

Company Description

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

Company Description

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!\r\n\r\nEncore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].