Customer Service Representative Immediate Hire

Job Title: STC Advocate Job Description

The STC Advocate role is a unique combination of responsibilities that place you as the face of our company. As the first point of contact for customers selling their vehicles to us, you will ensure they have an exceptional experience. This role involves driving a company-owned car to multiple appointments daily, greeting customers, evaluating vehicles, facilitating paperwork on an iPad, and coordinating the pickup of vehicles.

Responsibilities

• Deliver a uniquely special experience to each customer, providing exceptional service.
• Accurately and efficiently complete customer paperwork and maintain thorough notes in our customer tracking system.
• Prioritize safe driving and maintain a clean driving record in accordance with our CMV Driver Qualification policy.
• Assist team members with various tasks as necessary.
• Drive to approximately 6-8 appointments daily at customer homes, evaluating vehicles and managing paperwork.

Essential Skills

• Customer service oriented with 2+ years of customer-facing experience.
• Must be 21 years of age or older.
• Valid Driver’s License with a clean driving record for the past 5 years.
• High School Diploma or equivalent.
• Strong attention to detail and excellent communication skills in English.
• Ability to walk/stand and sustain physical activity for extended periods of time.

Additional Skills & Qualifications

• Sense of humor and a passion for the customer experience.
• Goal-oriented, enthusiastic, and self-motivated.
• Team player with an understanding of the value of teamwork.
• Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it.

Work Environment

The work environment involves both indoor and outdoor conditions, potentially exposing you to inclement or extreme weather. You will spend time both in the office and on the road, requiring flexibility and adaptability. Training may vary, so clear communication and readiness to adapt are essential. The role involves frequent driving, necessitating excellent visual acuity and manual dexterity. Benefits include health, vision, and dental coverage. The company culture is vibrant, with opportunities for growth and development. Employees enjoy ping pong and corn hole tournaments during downtime. The work pace is fast, so be prepared for a dynamic environment. Open availability is required for all working hours, with weekends on a rotating schedule.

Job Type & Location

This is a Contract position based out of Grand Rapids, MI.

Pay And Benefits

The pay range for this position is $17.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Grand Rapids,MI. Application Deadline This position is anticipated to close on Jan 16, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.