Mortgage Processing Team Lead

Job Description

General Information: Mortgage Processing Team Lead

Primary Location: 4027 Lake Drive, Grand Rapids, MI

Employee Status: Full-Time

Workplace Type: Remote

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this Position:

LMCU is looking for a Mortgage Processing Team Lead to support mortgage processing operations through effective pipeline management, team guidance, training support, and process improvement initiatives. This role partners closely with processing leadership to ensure loan files move efficiently, service standards are met, and compliance expectations are upheld. This is a fully remote position, with exceptions for select internal meetings, training sessions, or business needs that may require periodic in-person attendance.

What you’ll do:

• Support and guide mortgage processors by answering questions and assisting with loan, system, and process-related needs, including escalations, priority requests, and staging support.

• Assist processing management with pipeline management by monitoring reports, helping prioritize work, and ensuring timely actions to meet cycle time, production, member satisfaction, and compliance goals.

• Provide ongoing training and coaching support for new hires and assist with training related to new or updated processes in partnership with the training team.

• Collaborate with processing leadership and cross-functional partners by participating in meetings such as bulletin update calls, partnership meetings, and pipeline review discussions.

• As needed based on staffing and loan volume, manage a small personal mortgage pipeline while meeting all pipeline management expectations.

• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.

What you'll bring:

• Experience: Three to five years of mortgage industry experience, including hands-on mortgage loan processing experience.

• Education: High school diploma or equivalent required.

• Mortgage Knowledge: Strong understanding of mortgage processing workflows, systems, documentation, and timelines.

• Interpersonal Skills: Courtesy and tact are essential. This role involves regular interaction with internal partners and external contacts to share information, provide updates, and offer guidance on routine matters. Communication is typically concise and task-focused.

• Organizational Skills: Ability to manage competing priorities, support team needs, and maintain attention to detail in a fast-paced environment.

• Compliance Awareness: Working knowledge of applicable federal and state regulations and internal mortgage policies and procedures.

What you’ll get:

• All Employees: weekly pay and retirement savings options.

• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

• To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: [email protected] .

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848.

LMCU is an Equal Opportunity Employer