Help Desk Technician - Otsego Area

Job Description

Job Description

Help Desk Technician | Otsego, MI

Salary Range: $49,000 - $76,000 depending on experience

Are you a dedicated professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Otsego, seeking experienced Help Desk Technicians to strengthen their teams.

The Opportunity

We are partnering with organizations in Otsego that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Provide technical support for hardware, software, and network issues across office and production environments.
• Troubleshoot and resolve issues with specialized manufacturing software (e.g., MES, SCADA) and shop floor equipment.
• Install, configure, and maintain workstations, printers, and mobile devices in administrative and factory settings.
• Respond to and resolve help desk tickets efficiently, prioritizing issues impacting production operations.
• Assist with network connectivity and basic server issues affecting manufacturing applications and data flow.
• Document resolutions, create knowledge base articles, and maintain IT asset inventory for manufacturing equipment.
• Collaborate with engineering and production teams to support new technology implementations and system upgrades.

Recommended Qualifications

• Proven experience in a help desk or IT support role, including ticket management.
• Proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, and common desktop applications.
• Experience supporting and troubleshooting IT hardware, including manufacturing-specific devices like barcode scanners or label printers.
• Familiarity with ERP, MES, or other manufacturing-specific software systems.
• Basic understanding of network troubleshooting and exposure to operational technology (OT) environments.
• Strong communication and customer service skills with an ability to support users in a production setting.

Bonus Qualifications

• Experience supporting manufacturing-specific applications (e.g., ERP, MES, CMMS).
• Familiarity with operational technology (OT) environments or industrial control systems (e.g., PLCs, SCADA).
• Experience with ruggedized hardware used in industrial settings (e.g., scanners, tablets, industrial PCs).
• Understanding of IT safety protocols and practices specific to a manufacturing plant.
• Ability to support users in a multi-shift, fast-paced manufacturing operation.

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Service Desk Analyst, Desktop Support Technician, Technical Support Specialist, IT Help Desk Analyst, User Support Technician, Support Technician, Tier 1 Support Engineer

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.