Practice Manager
- Leads people, coordinates, and inspires the team and achieves results under challenging circumstances.
- Provides extraordinary customer service to all internal and external customers (including patients and other One Health Medical team members).
- Monitor’s office communication and performance to ensure that medical receptionist and MA’s operate in an efficient, accurate and customer-focused manner.
- Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
- Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out.
- Addresses and resolves all customer-service or team member issues.
- Closes performance gaps (metrics) by applying and executing operational strategies and tactics.
- Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records.
- Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process, and systems resolutions before increasing costs and complexity.
- Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth at the practice.
- Works with PCPs to assist with scheduling meetings with patients.
- Reviews reports to ensure target metrics are achieved and processes are being followed.
- Ensures co-pays are compliantly collected and cash is reconciled and deposited.
- Conducts walk-through of the practice to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
- Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files.
- Monitors housekeeping activities.
- Monitors and/or alters team member work schedules, including approval of overtime or vacations.
- Collaborates with the Leadership Team and Administrators in relation to strategic business planning.
- High school diploma with a minimum of 10 years’ related work experience in same or similar service industry, preferable healthcare or hospitality; OR
- Associate degree with a minimum of 8 years’ related work experience in same or similar service industry, preferable healthcare or hospitality; OR
- Bachelor’s degree in Business Administration, Hospitality, Healthcare Administration or a related discipline with a minimum of 5 years’ related work experience in same or similar service industry, preferable healthcare or hospitality.
- Ability to learn with an openness and curiosity about the One Health Way and willingness to adapt to our innovative approach to improving health outcomes.
- Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals.
- Exceptional written, verbal and interpersonal communication skills.
- Ability to effectively communicate with employees, patients and other individuals in a professional and courteous manner.
- Exceptionally detail-oriented with a high degree of objectivity and analytical skills to ensure accuracy of reports and data.
- Ability to manage multiple projects and processes and work effectively with other team members.
- Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
- Spoken and written fluency in English.
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