Online Fulfillment Associate

Job Description

Job Description

Job Overview

The Cannabis In-Store & Online Sales Associate is responsible for providing an exceptional customer experience both in the dispensary and through online platforms. This role includes assisting walk-in customers, fulfilling online orders, ensuring accurate product information, and maintaining compliance with all state and company regulations.

Key Responsibilities

· Assist in-store customers by offering product education, recommendations, and support.

· Process transactions accurately using the POS system, both in-store and for online orders.

· Fulfill and package online orders accurately and efficiently for pickup or delivery.

· Ensure that all online product listings and descriptions are current and accurate.

· Maintain the cleanliness and organization of the dispensary and online order fulfillment area.

· Communicate effectively with the inventory and management teams regarding product availability.

· Follow all state cannabis regulations and company policies related to sales and online fulfillment.

· Provide outstanding customer service through digital platforms, phone, and in person.

· Assist with restocking, inventory audits, and labeling as needed.

Qualifications

· High School Diploma or equivalent required.

· Must be at least 21 years old or older.

· Retail and/or online order fulfillment experience preferred.

· Excellent written and verbal communication skills.

· Strong knowledge of cannabis products and willingness to stay informed is strongly preferred.

· Ability to operate computers, POS systems, and inventory software including Dutchie

. Experience in the cannabis industry is highly desirable and a huge bonus!

· Indoor retail dispensary environment with secure access.

· May involve extended time working at a computer or POS system.

· Availability for evenings, weekend, and holiday shifts to meet business needs.

· Regular exposure to cannabis-related products and varying outside temperatures for curbside orders.