Customer Service Coordinator

Are you in between roles and looking for a high-paying, short-term project to keep your skills sharp? Open to backgrounds as long as you have experience in a professional setting, have customer service or coordination skills and basic Excel knowledge!

We are looking for Customer Service professionals to join a premier logistics team at a corporate facility in Southfield, MI. This is a dedicated 10–13 week project paying $22/hour in a relaxed, business-casual corporate office. Start date is 6/23 or 7/7 and lasts until about 9/14. You’ll be stepping in to support a massive 15-year partnership with a high stake client while their internal teams undergo system training. It’s a set 1st-shift schedule (8 AM - 5 PM), Monday - Friday.

Not for you but know someone who fits the bill? We are actively looking for top talent and referrals! Please share this job! Are you going to apply but also know someone? Both apply as we have many opportunities available!

salary: $21.99 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

What your day-to-day will look like:

• Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
• Update account managers on problem loads and what actions have been taken; update receivers and customers on status of loads
• Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition
• Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes
• Investigate product overages, shortages, damages, and complete appropriate documentation
• Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
• Provide detailed directions and instructions to properly route drivers

Skills

• Customer Service
• Coordination
• Administrative Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.