General Manager

General Manager

We are looking for a General Manager to oversee the management of the operations/entire hotel staff of the hotel to maximize profitability, meet financial goals, ensure product quality, superior service, and drive brand and value initiatives. The General Manager ensures that all policies and procedures are followed in order to uphold company standards.

The Courtyard by Marriott

Benefits

• Competitive Pay
• Paid Time Off
• Employee Rate Discounts for Hotel Stays
• Team Work Environment
• Opportunities for Growth

Responsibilities

• Lead and manage the day‑to‑day operations and assignments of the hotel. Plan and organize work, communicate goals and schedule/assign work. Advise staff of formal policies and procedures, identify options, adhere to compliances and resolve issues
• Meet or exceed budgeted revenue & NOI goals. Maximize room revenues and achieve Revenue Growth and Revenue Per Available Room goals. Anticipate and plan for changes in the market
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the company. Control labor and expenses in all areas of the hotel which support the overall objectives of the company. Generate well‑written commentary and correct departmental control issues
• Achieve and maintain Overall Satisfaction Score (OSS) goals. Oversee the guest service function to ensure guest complaints are resolved appropriately in order to ensure complete guest satisfaction. Enforce and implement superior brand frequent guest programs that meet and/or exceed the expectations of the hotel’s clientele
• Achieve satisfactory results on internal audits and thru self assessment. Manage the aging of receivables to ensure bad debt expense is at a minimum
• Generate and implement the annual Business Plan, Budget and Sales Plan in accordance with company guidelines
• Adhere to the company accounting procedures and policies to ensure that all reports are submitted accurately and in a timely manner
• Initiate salary, disciplinary, or other staffing/human resources‑related issues in accordance with Company rules and policies. Alert Regional Operations of potentially serious issues
• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance, safety and cleanliness. Establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals
• Conduct and monitor performance goals for hotel staff and provide regular feedback. Ensures that all staff members are properly trained and supplied with the equipment and tools needed to effectively perform their job functions/duties
• Ensure a safe and secure environment for guests, employees and hotel assets. Maintain and monitor Workers Compensation and safety compliance goals. Comply with all State and Federal standards and inspection requirements
• Promote teamwork and quality service through daily communication and coordination with all departments’ regional contacts, and corporate office
• Perform daily room inspections to ensure cleanliness, efficiency and guest satisfaction. Monitor all departments daily to ensure performance in accordance with company guidelines
• Interact with guests to guarantee their total satisfaction and repeat business
• Interact with Management Company, Owners and/or Principals – regarding operation updates and current issues
• Comply and keep in communication with regulatory agencies regarding safety and compliance matters
• Ensure adequate inventory of supplies and equipment, discuss pricing or service issues to resolve any vendor performance issues, etc.
• Perform other duties as assigned

Qualifications

• Experience in operations or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation
• Must speak fluent English. Other languages preferred
• Excellent communications skills; ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
• Excellent reading and writing abilities
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
• Problem solving, reasoning, motivating, organization and training abilities are used often
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May be required to work nights, weekends, and/or holidays
• Required to fully comply with all rules and regulations
• Work indoors and out
• Often deal with hazardous materials, including bodily waste and cleaning chemicals
• Ability to lift up to 50 pounds
• Maintain a well‑groomed and professional appearance

About Us

American Hospitality Management, Inc. (AHM) is a nationwide, award‑winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.