Customer-Focused Quality Manager

Job Description

Job Description

Ready for a position where your leadership will define the customer experience and drive quality excellence in plastics manufacturing?

A forward-focused production environment is seeking a Customer-Focused Quality Manager to lead quality operations with an emphasis on customer satisfaction, technical precision, and strategic oversight. This is a critical leadership role within a high-performance plastic injection molding operation that serves the demanding standards of the automotive sector.

As the central figure between customers, internal teams, and quality outcomes, youll own the full spectrum of customer-facing quality activitiesfrom high-level issue resolution to directing quality teams through audits, 8Ds, and compliance initiatives. If you're ready to pivot into a role where your leadership sets the tone for customer trust, this opportunity delivers the scale and visibility youre looking for.

Key Responsibilities:

• Serve as the primary quality contact for all customer interactions, managing escalations and communication with clarity and confidence

• Oversee and direct all customer complaint investigations using structured problem-solving (8D, 5-Why, etc.)

• Lead the development and implementation of corrective and preventive actions

• Supervise and mentor quality engineers and technicians, driving accountability and development

• Coordinate internal sorting, containment, and rework actions in response to quality issues

• Ensure quality system compliance with IATF 16949, ISO 9001, and customer-specific requirements

• Participate in and lead customer audits, product launches, and continuous improvement initiatives

• Monitor customer satisfaction metrics and lead improvement strategies across operations

Recommended Qualifications:

• Bachelors degree in Engineering, Quality, or related field

• 5+ years of quality leadership experience in plastic injection molding or a related manufacturing environment

• Strong knowledge of automotive quality standards and systems (IATF 16949, APQP, PPAP, etc.)

• Demonstrated success in managing customer relationships and quality teams

• Proficiency in root cause analysis tools, corrective action systems, and quality metrics reporting

Preferred Qualifications:

• Prior management experience in a Tier 1 or Tier 2 automotive supplier

• Certification in quality management systems (CQE, Six Sigma Black/Green Belt, etc.)

• Experience managing cross-functional teams and navigating customer portals or audit platforms

• Background in launching new products or processes under tight timelines

Titles That Should Apply:

• Quality Manager Plastics

• Customer Quality Manager

• Senior Quality Engineer with leadership experience

• Supplier Quality Manager

• Quality Systems Manager

• Technical Quality Lead

Does the idea of leading change in customer quality while managing technical teams and driving process stability excite you? This role offers the chance to take ownership of quality performance and serve as the trusted voice to key automotive partners. If youre ready to pivot into a role that blends leadership, strategy, and hands-on resolutionthis could be your next big move.