Help Desk Technician - Wyoming Area

Job Description

Job Description

Help Desk Technician | Wyoming, MI

Salary Range: $45,000 - $70,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group is committed to building meaningful connections in manufacturing. We partner with leading companies in Wyoming seeking Help Desk Technicians.

The Opportunity

We partner with manufacturers across Wyoming seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Provide first-line technical support for IT hardware, software, and network issues across office and production environments.
• Diagnose and resolve issues with specialized manufacturing equipment peripherals, including label printers, barcode scanners, and shop floor workstations.
• Install, configure, and deploy new computers, mobile devices, and software applications for employees on the production floor and in administrative offices.
• Manage user accounts, permissions, and password resets for various business applications and manufacturing systems.
• Document troubleshooting steps, resolutions, and create knowledge base articles to improve efficiency and self-service options.
• Perform routine system checks and preventative maintenance on critical IT infrastructure to minimize production downtime.
• Escalate complex or unresolved issues to senior IT staff or third-party vendors, ensuring timely resolution.

Recommended Qualifications

• Experience providing IT support in a manufacturing or industrial environment.
• Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common manufacturing-specific applications (e.g., ERP, MES interfaces).
• Solid understanding of network fundamentals (TCP/IP, Wi-Fi) and hardware troubleshooting for desktops, laptops, and industrial peripherals.
• Experience with IT service management (ITSM) software and incident ticketing systems.
• Excellent communication and problem-solving skills, with an emphasis on supporting users in a fast-paced operational environment.

Bonus Qualifications

• Experience supporting ERP systems (e.g., SAP, Oracle, Infor) in a manufacturing environment.
• Familiarity with industrial hardware such as barcode scanners, label printers, or ruggedized devices.
• Understanding of manufacturing processes and the urgency of production-impacting IT issues.
• Basic knowledge of SCADA or Manufacturing Execution Systems (MES).

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Service Desk Analyst, Technical Support Specialist, Desktop Support Technician, IT Help Desk Analyst, Computer Support Specialist, End User Support Specialist, IT Support Specialist, Help Desk Analyst

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.