Dispatcher - Customer Service

Job Title: Customer Service/Dispatcher

Job Description

As a key member of our service team, the Dispatcher/Customer Service role is crucial in providing excellent support and communication to customers. This position is responsible for determining customer needs and dispatching the appropriate service personnel while maintaining a professional image. The role involves managing customer requests, scheduling, and ensuring superior customer satisfaction.

Responsibilities

• Own the Customer Dispatch request mailbox.

• Filter email requests to complete information for Service Request cases.

• Create SFDC cases using the dispatcher checklist.

• Assign cases evenly to dispatchers and ensure work balance.

• Prioritize urgent cases for immediate follow-up.

• Follow up on completed cases to confirm closure and conduct surveys.

• Follow up on warranty service calls to collect cores.

• Create work orders based on customer needs and send service quotes.

• Maintain an up-to-the-minute schedule to meet customer requirements.

• Assess job charge types such as Project, Demand, Contract, or Warranty.

• React to changes in requirements and communicate with customers.

• Escalate information to management when necessary.

• Follow up and schedule on Service Information requests from the supply unit.

• Perform other related duties as required.

Essential Skills

• Dispatch experience in a customer service environment.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Ability to work independently and use sound judgment.

• Scheduling and coordination skills.

Additional Skills & Qualifications

• Minimum of a High School Diploma.

• Five years of experience in a related field or a combination of education and experience.

• Customer service background is highly desirable.

• Experience with SAP is a plus.

Job Type & Location

This is a Contract position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $25.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on May 12, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.