Automotive Service Writer

Job Title: Automotive Service Writer

Job Description

Join our well-established and busy automotive repair shop, where honesty, teamwork, and quality workmanship are the foundations of our service. We are committed to taking care of our customers with transparency and reliability. We are looking for a Service Writer who shares these values and takes pride in ensuring that customers feel confident about their vehicle repairs. As the main point of contact between our customers and technicians, this role emphasizes clear communication, accurate documentation, and exceptional customer service, ensuring a smooth and positive experience from check-in to pick-up.

Responsibilities

• Greet customers professionally both in person and over the phone.

• Listen carefully to customer concerns and document them accurately.

• Open repair orders and communicate vehicle issues clearly to technicians.

• Prepare and explain estimates in a straightforward and honest manner.

• Recommend maintenance and repairs based on safety and vehicle needs.

• Communicate updates and timelines to customers throughout the repair process.

• Obtain approvals before performing work.

• Review completed repairs and invoices with customers at vehicle pickup.

• Maintain organized and accurate service records.

• Work closely with the service team to keep workflow running smoothly.

• Help create a welcoming, professional, and stress-free environment for customers.

Essential Skills

• Previous experience as an automotive service writer or advisor preferred.

• Strong customer service and communication skills.

• Basic automotive knowledge (training provided as needed).

• Ability to multitask and stay organized in a fast-paced shop.

• Comfortable using computers and shop management software.

• Reliable, punctual, and team-oriented.

• Honest approach to recommendations-customer trust comes first.

• Valid driver's license.

Additional Skills & Qualifications

• Technical writing skills.

• Experience with data entry and Microsoft Office.

• Automotive service writing and advisory expertise.

Work Environment

This is a full-time on-site position in Auburn Hills, working Monday to Friday from 8:30 am to 5:00 pm. The office is attached to the garage, providing a dynamic work environment. This long-term opportunity offers growth potential, with the possibility to eventually manage the entire office.

Job Type & Location

This is a Contract position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on Jan 27, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.