Help Desk Technician - Spring Lake Area

Job Description

Job Description

Help Desk Technician | Spring Lake, MI

Salary Range: $48,000 - $74,000 depending on experience

Are you a seasoned professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Spring Lake seeking Help Desk Technicians to lead and enhance their operations.

The Opportunity

We are working with companies in Spring Lake that are adding Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Provide first-line technical support for IT hardware, software, and network issues encountered by office and factory floor personnel.
• Troubleshoot and resolve issues with specialized manufacturing IT equipment such as barcode scanners, label printers, and shop floor terminals.
• Assist users with ERP/MES system access, basic functionality, and common error resolution to minimize production interruptions.
• Diagnose and resolve network connectivity problems affecting workstations and production systems on the manufacturing floor.
• Document resolution steps and create knowledge base articles for frequently occurring IT issues specific to manufacturing operations.
• Escalate complex technical issues to appropriate IT teams or external vendors, ensuring timely resolution to maintain operational efficiency.
• Perform routine maintenance and upgrades on IT equipment located throughout the manufacturing facility.

Recommended Qualifications

• Proven experience troubleshooting hardware, software, and network issues in an operational setting.
• Strong customer service and communication skills, with the ability to explain technical concepts clearly.
• Familiarity with IT systems common in manufacturing environments (e.g., ERP, MES, industrial PCs).
• Ability to diagnose and resolve issues efficiently using ticketing systems and remote support tools.
• Basic understanding of network infrastructure (LAN/WLAN) and connectivity troubleshooting.

Bonus Qualifications

• Experience supporting manufacturing-specific software (e.g., ERP, MES, SCADA).
• Familiarity with industrial hardware (e.g., ruggedized tablets, barcode scanners, label printers).
• Basic understanding of Operational Technology (OT) environments and their interaction with IT systems.
• Experience troubleshooting network connectivity in a factory or warehouse setting.

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Specialist, Help Desk Analyst

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.