Help Desk Support Specialist

Job Description

Job Description

Position Summary:

We are seeking a dependable and service oriented Helpdesk Support Specialist to provide day to

day technical support across our organization. This role is responsible for maintaining the

stability, security, and performance of end user systems, while delivering excellent customer

service and ensuring seamless access to technology resources.

Key Responsibilities:

• Provide technical support for end users across various systems, applications, and devices,

ensuring timely resolution of issues.

• Assist in maintaining and supporting operating systems, enterprise software, and

workstation environments.

• Support connectivity and communication tools, including email, messaging platforms,

and network access.

• Help maintain reliable access to internal and external systems such as company websites,

intranet platforms, and business applications.

• Monitor and support data integrity, security, and compliance with organizational policies

and industry standards.

• Manage user accounts, permissions, and access to systems and resources.

• Assist with hardware support, including workstations, printers, scanners, and related

equipment.

• Perform routine system maintenance tasks such as backups, updates, and basic recovery

procedures.

• Troubleshoot hardware, software, and network issues; escalate more complex incidents as

needed.

• Maintain accurate documentation of systems, assets, and support activities.

• Support onboarding and offboarding processes, including provisioning and

decommissioning user access.

• Monitor system performance and recommend enhancements or upgrades where

appropriate.

• Assist in supporting telephone and communication systems, including user setup and

basic maintenance tasks.

Qualifications:

• Associate or Bachelor's degree in Information Technology or related field (or equivalent

experience)

• 1-3 years of experience in a helpdesk or IT support role

• Familiarity with Windows/Mac operating systems and common business applications

• Basic understanding of networking concepts and troubleshooting

• Strong problem solving skills and attention to detail

• Excellent communication and customer service skills

• Ability to manage multiple tasks and prioritize effectively

Preferred Skills:

• Experience with ticketing systems and remote support tools

• Exposure to system administration, user access management, or endpoint management

tools

• Basic knowledge of data security and compliance practices

• Familiarity with VoIP or phone systems is a plus

Benefits:

• Medical, dental, and vision insurance, the cost of which is shared between the firm and the employee
• Life insurance fully paid by the firm
• Long-term disability insurance fully paid by the firm
• Paid PTO and holiday time
• 401(k) Qualified Retirement Plan, with up to a 4% yearly employer match
• Section 125 Plan