Solutions Engineer
- Keeping up-to-date on Atlassian products and best practices; including obtaining and maintaining Atlassian and related certifications
- Providing Atlassian product demos as well as enhancing demo documentation and associated processes
- Advising and training clients and team members on best practices as they relate to Atlassian products
- Thoroughly understand Atlassian's software and offerings and understand how to best position them with the company’s offerings.
- Aiding and co-owning account management and sales processes around client budgets, best practices, and service recommendations.
- Establishing and maintaining relationships with key partners across the Atlassian ecosystem and beyond.
- Maintaining an active awareness and genuine interest of evolving E7 solution offerings and collaborates to align them with client needs and organizational goals.
- Staying up-to-date on IT trends, AI and participating in trade shows and networking activities.
- Providing subject matter expertise for sales collateral and marketing efforts.
- Leading discovery calls and understanding client short-term and long-term objectives.
- Acting as the strategic partner to clients and teammates; ensuring a smooth transition to the delivery team.
- Traveling to support business and client needs. Estimated at 1 trip per quarter.
- Proven problem-solving skills with the ability to design, articulate, and implement client solutions, demonstrating expertise in optimizing business processes and systems (Agile, Waterfall, PMP, Lean Six Sigma, or other methodologies preferred).
- Natural collaborator and creative thinker able to design the best solution for the business and our clients.
- Exceptional communication skills, both written and verbal, with the ability to deliver compelling presentations, SOWs, demos, and responses to RFPs, winning over diverse audiences.
- Deep specialization in Atlassian and adjacent tools, with relevant certifications (Atlassian certified required), and experience in system migrations and consolidations.
- Demonstrated curiosity to stay ahead of industry trends and best practices, contributing to go-to-market initiatives and effectively supporting diverse client pursuits.
- Ability to understand IT and business process needs within the infrastructure and formulate products and offerings for large complex transformation engagements.
- Great sense of ownership for work produced and designing quality customer engagements.
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