Case Manager
Position Summary
The Case Manager provides direct, strength-based, individualized case management services to participants. The primary goal is to help clients maintain housing stability, improve quality of life, and access the supports and resources needed to sustain independent living. The Case Manager will coordinate services, monitor progress, ensure compliance with program guidelines, and serve as a liaison among tenants, property management, and community service providers.
Responsibilities:
Client Engagement & Case Management:
· Conduct comprehensive intake assessments, including psychosocial, clinical, housing history, strengths, and barriers.
· Develop, implement, monitor, and update individualized Housing Stabilization or Service Plans with SMART goals.
· Provide ongoing case management support, including regular home visits, check-ins, crisis intervention, and follow-up.
· Use trauma-informed, person-centered, harm reduction, and motivational interviewing techniques.
· Help clients access public benefits (SSI, Medicaid, SNAP, VA benefits), legal aid, employment/education programs, healthcare, behavioral health, and substance use treatment.
· Assist with budgeting, money management, life skills training, and independent living supports.
· Mediate and advocate between clients and landlords/property management to prevent lease violations or eviction.
· Conduct habitability inspections and coordinate repairs or maintenance issues.
· Provide eviction prevention, crisis resolution, and safety planning as needed.
Coordination & Collaboration:
· Serve as point-of-contact for behavioral health providers, MDHHS offices, VA/SSVF partners, and other community agencies.
· Participate in multidisciplinary case conferences, team meetings, and stakeholder collaborations.
· Attend Continuum of Care (CoC) meetings and contribute to homeless services coordination efforts.
· Ensure compliance with MDHHS program standards, HUD regulations, and SSVF service requirements.
Documentation, Compliance & Reporting:
· Maintain accurate and timely documentation in HMIS or other designated databases.
· Enter client contacts, progress notes, referrals, and outcomes per HUD, MDHHS, and SSVF requirements.
· Track performance outcomes and assist in preparing required reports and audits.
· Adhere to confidentiality, privacy, and data protection standards (HIPAA, HUD).
· Participate in program evaluation and continuous quality improvement initiatives.
Other Responsibilities:
· Maintain a manageable caseload (typically 15–25 clients).
· Attend staff meetings, trainings, and supervision sessions.
· Occasionally work evenings or weekends as client needs require.
· Travel locally for client home visits and partner coordination.
· Perform additional duties as assigned.
Qualifications & Requirements:
· Bachelor’s degree in Social Work, Psychology, Human Services, Public Health, or related field.
· Experience in case management, supportive housing, homeless services, or related human services.
· Knowledge of Housing First, trauma-informed care, harm reduction, and motivational interviewing.
· Proficiency with HMIS and ability to maintain accurate case documentation.
· HUD Certified
· Familiarity with MDHHS program requirements and community resource systems.
· Strong communication, organizational, and problem-solving skills.
· Proficient in Microsoft Office and electronic case management systems.
· Valid driver’s license, reliable transportation, and ability to travel locally.
· Ability to work independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment.
Working Conditions & Environment
Work is performed in both office and field settings, including client homes. Some evening or weekend availability may be required. Exposure to clients experiencing crises, mental health, or substance use challenges. Local travel is required; mileage reimbursement available. Reasonable accommodations will be made for qualified individuals with disabilities.
How to apply:
Apply by sending your resume and cover letter to: [email protected]
Job Types: Full-time, Contract
Pay: $18.50 - $23.00 per hour
Expected hours: 40 – 45 per week
Experience:
- HMIS: 1 year (Required)
Ability to Commute:
- Melvindale, MI 48122 (Required)
Work Location: In person
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