IT Desktop Support Technician

Job Description

The Desktop Support Technician will provide hands-on technical support for both hardware and software systems across the Orchard Ridge campus. This role involves troubleshooting, system administration, and user assistance for Windows and macOS environments, as well as virtual desktop platforms. Candidates should be comfortable resolving issues in person and remotely, documenting solutions, and collaborating within a team-oriented environment. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law." PR: 19-22 HR

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Strong knowledge of Windows 11 and macOS

Experience with VMware / Omnissa (including VMware Horizon or related platforms)

Proficiency in Microsoft Office Suite (Word, Excel, Access, Teams)

Skilled in audio/video troubleshooting

Familiarity with Active Directory or Intune for user management

Ability to diagnose and resolve hardware/software issues for PCs, projectors, and printers - Horizon app stack creation

• Classroom or higher education support experience

• Familiarity with Extron systems

• VDI environment experience (including maintenance and support)