Front Desk Representative
- Ensure opening procedures are followed daily; including turning on lights and computers, prepare clinic per physician's preference.
- Answer telephone and greet patients/visitors in a timely manner that is helpful and friendly; determine purpose of visit and direct patients and visitors to appropriate person or department.
- Correctly schedule patient appointments in the practice management system using current scheduling requirements placed by the physicians.
- Carefully screen all patients for complete patient information and correctly enter into the practice management system including correct spelling of name, date of birth, address, telephone numbers, insurance information, body part, referring physician, x-ray location, and identify correct patient type.
- Check patients in and out via EMR and/or practice management system.
- Enter data into computer for retrieval and reporting.
- Assist patients with forms and update patient information correctly into practice management system.
- Compile information to be placed in the patient's chart, including: verifying New Patient/Old Patient paperwork is accurate and complete, witnessing consents, explaining and witnessing acknowledgements, taking patient's photo when needed, and verifying History and Physical is complete and signed.
- Obtain correct information, ensure appropriate forms are completed.
- Assist patients as needed with walking, transfers, dressing, and preparing for exam.
- Obtain required information as directed by nursing staff; patient's height, weight, blood pressure, and other needed medical information.
- Route orders to appropriate location/facility, and assist with medical records requests.
- Enter and tally correct charges on all encounter forms.
- Collect deductibles, co-payments, and charges, and give receipts to the patients.
- Ensure closing procedures are followed daily; including cleaning exam rooms, restocking supplies, closing windows, turning off lights, locking doors, tallying daily receipt logs, and batching credit card machines (if available).
- Travel to outlying clinics when needed to assist the physician and nursing staff.
- Perform other duties as directed/required to ensure efficient operation of the department.
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