Donor Care Coordinator

POSITION OVERVIEW:

The Donor Care Coordinator plays a critical role in providing timely, accurate, and personalized support to CURE donors. This full-time position ensures donations are processed and acknowledged with excellence while also contributing directly to donor retention and satisfaction through outreach and stewardship activities.

This role is relational and detail-oriented—responsible for executing the systems that support mass and monthly donor engagement while also connecting personally with donors through phone calls, handwritten notes, and other touch points. The Coordinator monitors donor behavior and ensures individuals are receiving the appropriate journey experience based on their segment (mass, monthly, mid-level).

KEY RESPONSIBILITIES:

1. Gift Processing & Acknowledgments

• Accurately enter and process donations in the CRM with timely and personalized acknowledgments
• Prepare thank-you letters, tax receipts, new donor packets, and milestone communications (anniversaries, first gift follow-ups, etc.)
• Ensure all gifts are properly coded, reconciled, and documented

2. Donor Outreach & Relationship Stewardship

• Conduct regular donor outreach via phone calls, handwritten notes, and (as appropriate) text or email
• Support personalized follow-up after campaigns, donor events, or significant gifts
• Monitor donor engagement and flag relationship-building opportunities to the Donor Care Manager, Champions team, Investor Relations team, or Grants team as appropriate.

3. Donor Journey Oversight

• Ensure donors are on the appropriate stewardship track based on their giving segment (mass, monthly, mid-level)
• Coordinate with the Database Specialist to keep CRM flags, statuses, and preferences updated
• Track donor behavior to help trigger upgraded communication, retention tactics, or reactivation efforts

4. Campaign Execution & Fulfillment

• Support fulfillment for campaigns, including printing, packaging, and mailing donor-facing materials
• Track campaign responses and help prepare metrics for review
• Coordinate materials for storytelling, sponsorship updates, and digital communications

5. Donor Care Management

• Maintain clean and up-to-date donor records, including contact preferences and communication history
• Assist with list segmentation, deduplication, and special data projects
• Ensure data accuracy and timely processing
• Open mail and help with gift processing as needed
• Answer the phone and respond to donor questions

6. Team Collaboration & Special Projects

• Participate in weekly team meetings and contribute to collective donor experience goals
• Help execute seasonal and year-end campaigns
• Jump in on high-touch moments as needed, such as first-time gifts, lapsed donor reactivation, or programmatic impact mailings