Client Services Analyst

Overview

How You’ll Make an Impact
The Client Services Analyst is at the heart of our client success, ensuring data delivery orders are completed accurately and on time. In this pivotal role, you'll independently handle intermediate to complex promotion programs and translate high-level client strategies into clear, actionable results. As a central point of contact for our sales team, clients, and internal partners, you’ll be a key driver of seamless operations and positive relationships.

As a Client Services Analyst , you’ll have a direct hand in our clients' success, redefining their strategic vision into reality. This role is perfect for a candidate who flourishes with solving complex projects and collaborating across diverse teams. Your work is critical to our commitment to client satisfaction and directly reflects our core value of putting the customer first.

What You’ll Achieve

• This role is crafted to build a great foundation for your future career. You'll gather valuable experience, and a diverse set of skills that can result in opportunities for growth within the company.
• Hone your skills in project management, advanced problem-solving, and critical thinking while becoming an expert in our products and industry standard processes.
• Your work directly contributes to client happiness and business growth, playing a vital role in our reputation for excellence.
• You will be supported in your professional development through training sessions and a culture of continuous learning, ensuring you stay current with industry trends and technologies.

Who You Are

• What You’ll Bring With You:
  • 2+ years of proficiency in a Data Solutions Technician role or similar, with a consistent track record of success and a readiness to take on the next step in your career.
  • You're able to seamlessly navigate Windows, GUI, and command-line interfaces like Unix.
  • A customer-focused mentality, with a dedication to meeting the needs of both internal and external clients.
  • High attention to detail and a dedication to accuracy in all work.
  • Strong problem-solving skills, using thorough logic and data to solve complex issues, even when information is limited.
  • The ability to handle pressure and thrive in a fast-paced environment.
  • Excellent communication skills to clearly articulate project objectives, expectations, and feedback to various audiences.
• Why You Might Stand Out From Other Talent:
  • A bachelor’s degree is a plus.
  • A proven track record to quickly learn and master new software and platforms.
  • Prior experience in the advertising, marketing, or data solutions industry will be a significant advantage.
  • Demonstrating a history of optimally leading and implementing complex projects from start to finish will set you apart.
  • Knowledge of scripting languages or other technical skills that streamline processes will be highly valued.

Additional Information

When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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