Operations Technician

About Astrohaus

Astrohaus is a small team headquartered in Metro Detroit, MI that creates innovative consumer products at the intersection of art, technology, productivity, and design. The company was founded in 2014 and has grown to become a leader in the smart typewriter space with its Freewrite family of products.
Accolades: Freewrite products have won several awards and in 2021 the Smart Typewriter entered the Science Museum, London's permanent Printing & Writing Collection becoming the first digital typewriter to be added to the collection.
Read about the Freewrite family at getfreewrite.com , in The Atlantic , Wired , and many other publications.
See Astrohaus.com/jobs for how to make your application stand out.

Job Role

We're seeking a detail-oriented, highly organized, and proactive Operations Technician to join our small team. In this role, you'll be onsite at our warehouse in Royal Oak, Michigan, working closely with our Operations Manager to ensure smooth day-to-day operations.

About You

• You're an excellent verbal and written communicator and feel comfortable talking to anybody.
• You're highly organized and take pride in your efficiency.
• You enjoy physical, task-oriented work like device disassembly and assembly, soldering, order picking and packing, labeling, and shop organizing. You must be comfortable moving around and lifting up to 50 pounds.
• You're tech-savvy and aren't afraid of a soldering iron.
• You care about quality, accuracy, and delivering a great customer experience.
• You're a problem solver and aren't afraid to dig in and fix something—literally.
• You're dependable, self-motivated, and thrive in a fast-moving environment.

Responsibilities

• Device Repair: Receive, diagnose, and repair returned devices following documented processes.
• Shipping & Receiving: Handle incoming sea shipments and deliveries, log new inventory, and maintain an organized warehouse space.
• Order Fulfillment: Pick, pack, and ship customer orders daily Monday through Friday, ensuring accuracy and timeliness. Typical volume is 20-50 orders per day.
• Inventory Management: Monitor and manage inventory levels, update stock counts, and restock as needed. Hand counts of all inventory must be completed at the end of each month.
• Shopify Maintenance: Update order statuses, inventory, product listings, and handle basic edits within Shopify.
• Returns & Exchanges: Process returns and warranty claims efficiently, ensuring fast turnaround.
• Process Improvement: Identify opportunities to streamline fulfillment or repair workflows.
• Documentation: Maintain clear records of orders, repairs, and inventory movement.

Qualifications

• 1–3 years of experience as a tech in operations, fulfillment, administration, and/or project coordination roles.
• Excellent organizational, written, and verbal communication skills.
• Proven ability to manage own schedule and work effectively with minimal supervision.
• Strong attention to detail and a proactive mindset.
• Comfort with ambiguity and willingness to learn new tools and systems.
• A collaborative approach with a willingness to help wherever needed.

Bonus

• Demonstrated interest in technology – have you made your own electronic projects?
• Experience working with productivity and communication tools like Slack, Shopify, Outlook, Shipstation, Aftership etc.

Location

This position is based in the Metro Detroit area and requires Monday through Friday onsite presence at Astrohaus headquarters in Royal Oak, Michigan.