Field Service Technician/Area Customer Service Coordinator

SGS Consulting
Michigan

Job Responsibilities:

  • An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
  • Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
  • Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
  • Assists with onboarding new team members and cross training peers
  • Assists with the development of Site Procedure Guides and sharing best practices throughout geographical areas.
  • Routinely inspects Site Procedures Guide for accuracy and compliance
  • Knowledgeability of all contracted services within assigned customer accounts
  • Performs daily visual inspection of site services and Ricoh and customer compliance to safety.
  • Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.
  • May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
  • Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
  • Creates and maintains a customer-focused environment
  • Responsible for customer satisfaction by engaging in end-user feedback.
  • Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
  • Communicates effectively and responds quickly to customers and end user communication
  • Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed

Skills:

  • Be able to use Microsoft, word, excel, outlook, and PowerPoint.

Education/Experience:

  • Verifiable High School diploma or GED is required.
Posted 2025-11-14

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