Field Service Technician/Area Customer Service Coordinator
Job Responsibilities:
- An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
- Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
- Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
- Assists with onboarding new team members and cross training peers
- Assists with the development of Site Procedure Guides and sharing best practices throughout geographical areas.
- Routinely inspects Site Procedures Guide for accuracy and compliance
- Knowledgeability of all contracted services within assigned customer accounts
- Performs daily visual inspection of site services and Ricoh and customer compliance to safety.
- Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.
- May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
- Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
- Creates and maintains a customer-focused environment
- Responsible for customer satisfaction by engaging in end-user feedback.
- Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
- Communicates effectively and responds quickly to customers and end user communication
- Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
Skills:
- Be able to use Microsoft, word, excel, outlook, and PowerPoint.
Education/Experience:
- Verifiable High School diploma or GED is required.
Recommended Jobs
VP, Global Field Operations
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …
Executive Assistant
Ivywood Classical Academy teaches and equips scholars to become moral and intellectual leaders in a self-governing society. We inspire wonder. ABOUT US: Ivywood Classical Academy is a tuiti…
Personal Assistant
Get hired for james's assistant Job in Saint Clair Shores, MI. . Find assistant care work in Saint Clair Shores.
Yoga Instructor
Yoga Teacher for Vinyasa-Based Heated Yoga & Sculpt Studio (Royal Oak, Michigan) Minimum 200 hour Yoga Alliance Certification 1+ years teaching experience Current CPR Certification Yoga…
Seasonal Snow Shoveler
Join a dedicated team providing essential snow and ice management services for the 2025-2026 Winter season. As a Seasonal Snow Shoveler, you will play a vital role in ensuring the safety and accessib…
Director of Nursing
As the Director of Nursing at {EMPLOYER-DESC}, you will oversee all nursing operations within our facility. You will be tasked with upholding our commitment to providing exceptional care, managing our…
Controls Project Engineer
Controls Project Engineer Summary Seeking a Controls Project Engineer. This person will take on a lead position in the implementation of conveyor control systems. This position requires experie…
Tool Maker - Ludington Area
Tool Maker | Ludington, MI Salary Range: $57,000 - $89,000 depending on experience Are you a seasoned professional with a passion for precision tooling and creating high-quality d…
Director of Retail Inventory & Compliance
&##127807;&##128230; Director of Retail Inventory & Compliance Location: West Bloomfield, MI Reports To: CEO / COO Type: Full-Time, Leadership &##129504; Role Summary The Director…
Assessor
Thetford Township, GENESEE COUNTY, MI Township Assessor, MCAO Thetford Township, Genesee County, MI, is accepting applications for an assessor. Qualified candidates must be a Michigan Certifi…