Customer Service Representative

Job Description

Job Description

Qualifications:

· Education: minimum High School Diploma and a bachelor’s degree preferred.

· At least 2 years of customer service experience

· Skills: Computer literacy, MS Office experience, basic SAP knowledge (preferred but not required), and strong customer service skills

· Interview Process: Virtual interview followed by an in‐person interview scheduled between April 20–24

· No additional medical screenings required.

Responsibilities:

· The Customer Service Representative supports company by serving as a primary point of contact for customers while collaborating with supply chain, operations, and credit teams to ensure accurate and timely order processing.

· This role involves providing customer support primarily by phone, collecting and forwarding customer feedback, and proactively managing the full order‐to‐cash process.

· The position requires strong communication, organizational, and problem‐solving skills, a customer‐focused and adaptable mind-set, and proficiency in ERP systems (SAP preferred) and Microsoft Office.

· Candidates typically have at least two years of customer service experience, with a high school diploma required and a bachelor’s degree preferred.

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b