Transportation Clerk / Dispatcher

Job Description

Job Description

*THIS IS A D.O.T. SAFETY SENSITIVE POSITION AND IS SUBJECT TO A QUARTERLY RANDOM DRUG SCREEN IF HIRED*

Make a Difference / Who We Are:

Pioneer Resources is a 501(c)3 non-profit organization. Our mission is to help people with disabilities and seniors obtain independence and dignity by creating opportunities for participation in the community using our four pillars of service:

• A place to live ; affordable housing and specialized homes
• A place to learn ; vocational training, ABA therapy & community living supports programs
• A place to grow and play ; Pioneer Trails camping and recreational programs
• A way to get there ; one of the largest transportation fleets on the lakeshore

Pioneer Resources is a great place to work! Members of our team are an energizing mix of veteran staff from over 40 years of experience to those only recently discovering their passion for helping others. Our workforce respects the diversity of the people we serve and those we serve alongside. Pioneer Resources offers a rewarding work experience that strategically meets the needs of our community while fostering employee success with personal fulfillment and work-life balance. As an employee of Pioneer Resources, you will have the unique opportunity to touch the lives of those in your community every time you come to work!

Agency Values:

All positions within Pioneer Resources are expected to abide by the agency values of LEAD: Listen, Empathy, Acknowledge and Dignity. We engage and interact with our participants, residents, and co-workers each and every day by listening to their needs with empathy and understanding, while acknowledging everyone as an individual and treating all with the utmost dignity and respect.

Position Type / Expected Hours of Work:

This is a part-time position that works on average 20 hours a week. Additional hours may be required. This position has a standard work week of 10:00am-2:00pm Monday through Friday; schedule may vary based on agency needs at the discretion of the direct supervisor and/or CEO.

Summary:

The individual in this position is assigned to a variety of clerical and logistics duties associated with the transportation services provided by Pioneer Resources under contract with various entities/programs within Muskegon, Ottawa, and Allegan counties.

Essential Functions:

This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions, and to perform any other duties, as assigned.

Essential functions of this position include:

• Answer phones, direct calls, and provide information for consumers and vendors associated with Pioneer Resources transportation services.
• Record and schedule special requests for transportation and convey accurate information concerning transportation routes, times, rates, and/or changes.
• Provide phone and/or radio support for drivers and respond to requests for information and assistance.
• Monitor and assist with the execution and alteration of daily medical transports.
• Maintain a working knowledge of agency filing systems and perform various filing tasks.
• Use a variety of office machines as required including telephone, copier, fax, scanner, and others.
• Perform word processing, data entry, and print tasks using a computer.
• Use a variety of communications and scheduling software programs, including Microsoft Teams and Outlook.
• Learn and operate a computerized transit routing system.
• Create, print, and distribute route attendance/manifest ; enter mileage/ridership into computerized transit routing system or spreadsheets; and print reports.
• Review paperwork/manifests completed by drivers for accuracy and report deficiencies to the supervisor.
• Ability to provide mission focused conversations to all stakeholders (such as clinicians, families, drivers, etc.).
• Strong technology skills for utilizing multiple systems is required.
• Ability to coordinate multiple tasks simultaneously while staying organized and maintaining efficiency.

Education/Talent Requirements:

• A high school diploma or equivalent (GED) is required.
• The ability to read and write in English, and the ability to comprehend written instructions and record information.

Work Experience Requirements:

• Two to Five years of experience in transportation, logistics, or a closely related field preferred; will provide internal training for the right candidate.
• The capacity to work in a team with intermittent supervision.
• The ability to work respectfully and courteously with a wide variety of individuals.

Travel:

Must be willing and able to travel up to 10% for meetings, trainings and conferences. Total travel expected to be less than 10%. Company vehicle is not supplied; use of personal vehicle required.

Work Environment:

This employee usually works in an office environment but may be required to perform job duties outside of the typical office setting. Moderate noise (i.e. business office with computers, phone, printers, and light foot traffic). Ability to work in a confined area. This position works in close proximity to people. While the majority of working time is spent indoors in a residential environment or office, employees in this position may work outdoors in all seasons for short periods of time, e.g. assisting a resident into a vehicle, taking a resident on an outing, snow removal, etc.

Physical Demands of the Job :

Primarily sedentary work: while performing the duties of this job, the employee is regularly required to, stand, walk, sit, talk, hear, and use hands and fingers to operate a computer, telephone, keyboard, etc. May be required to reach, stoop, or kneel to perform miscellaneous duties. Occasional light lifting up to 25 lbs may be expected. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, and various visual inspection requirements.

EEO Statement:

Pioneer Resources is an equal opportunity and affirmative action employer committed to diversifying its workforce.

It is Pioneer Resources’ policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Pioneer Resources also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Pioneer Resources, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, consumers, and the community we serve. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability and require reasonable accommodations in the application process, call Human Resources at (231) 773-5355; we will be happy to assist you. We will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Pioneer Resources’ hiring decisions. All other submissions should be performed online.

Company Statement:

All employees are required to uphold the values of Pioneer Resources, Inc.: Integrity, Stewardship, Innovation, Excellence, and Respect and conduct themselves in a manner demonstrating LEAD ( Listen, Empathy, Acknowledge and Dignity ). Further, staff are required to comply with the policies, procedures, and safety program(s) of Pioneer Resources. All employees are required to uphold standards of CARF and practice LEAN initiatives and principles. Employees are required to follow all state and federal laws and regulations, including but not limited to those related to recipient rights, confidentiality, and the Health Insurance Portability and Accountability Act (HIPAA).

Pioneer Resources offers a comprehensive benefits package: Paid Time Off, Holiday Pay, Company Paid Life, Company Paid Long Term Disability, Medical, and 403(b) Retirement Plan with company match. Employee paid options of: Dental, Vision, Flex Spending Accounts, Voluntary Life, AD&D, and Short Term Disability.