IT Manager

The Oxford Companies, a fully integrated commercial real estate company with the largest real estate portfolio in Ann Arbor, Michigan, is seeking an experienced IT leader who can guide our technology strategy while managing day-to-day operations and vendor relationships. If you are comfortable with big picture planning and have solid hands-on IT skills, this could be the perfect opportunity for you!

JOB SUMMARY:
The IT Manager serves as Oxford’s single internal IT leader, responsible for managing the organization’s overall technology environment and vendor relationships. This hands-on role oversees direct desktop, onboarding, and A/V support while maintaining the company’s Managed Service Provider (MSP) for infrastructure, security, and escalated support. The IT Manager develops IT strategy, manages budgets, and ensures reliable, secure, and scalable technology across the company.

Core duties and responsibilities include the following:

Leadership & Vendor Oversight

• Serve as Oxford’s primary point of contact for all IT operations and vendor relationships.
• Manage and cultivate the MSP contract, service levels, and escalation processes.
• Maintain hardware lifecycle plans and oversee procurement.

Operations & Project Oversight

• Provide hands-on desktop and A/V support, including OLT assistance.
• Lead onboarding/offboarding and ensure all system access is current.
• Oversee MSP performance, upgrades, and integration projects.
• Coordinate cybersecurity, disaster recovery, and business continuity planning.

Security & Continuity

• Oversee cybersecurity practices, backups, and recovery testing.
• Manage MFA, password policy enforcement, and employee training.
• Maintain business continuity and disaster recovery readiness.

Strategic Planning

• Develop and maintain annual IT roadmap and budget.
• Evaluate and recommend new technologies to improve efficiency.
• Present IT performance metrics and recommendations to leadership quarterly.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

Required:

• Bachelor’s degree in IT, Computer Science, or related field; advanced degree preferred.
• 7+ years of progressive IT experience, including vendor management.
• Strong background in systems administration, project management, and cybersecurity.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and maintain confidentiality.

Preferred:

• Experience with Yardi Voyager and Monday.

PERFORMANCE METRICS
The following performance indicators will be used to assess success in this role:

• Strategic project delivery and budget adherence.
• Security and compliance audit results.
• Vendor performance and SLA achievement.
• Leadership satisfaction and organizational technology uptime.

EQUAL OPPORTUNITY STATEMENT
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race (including hair texture and protective hairstyles), religion, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, veteran status, disability, genetic information, height, weight, familial status, arrest record, educational association, family responsibilities, HIV status, source of income, victim status (including domestic violence or stalking), or any other characteristic protected under federal law, the Michigan Elliott‑Larsen and Persons with Disabilities Civil Rights Acts, or Ann Arbor city ordinances. We also provide seating when work can be performed while seated, as required under Ann Arbor’s local laws.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position primarily operates in a professional office environment. The role requires the ability to remain in a stationary position for extended periods of time, frequently operating a computer and other office productivity equipment. Occasional travel between sites is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

FLSA COMPLIANCE DISCLAIMER
This position is classified as exempt under the Administrative and Executive Exemptions of the Fair Labor Standards Act (FLSA). Team members in this role exercise significant independent judgment and decision-making related to company operations, budgeting, and vendor management.
Oxford Companies is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable .