PLAYER DEVELOPMENT EXECUTIVE

Job Description

Job Description

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

JOB SUMMARY

The Player Development Executive is responsible for selling the casino experience to customers who are in the upper echelon of the Players Club who spend exponential dollar amounts, using the restaurants, events, and shows to encourage customers to visit more often. The Player Development Executive also ensures that these customers are given a higher level of service and increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Is responsible for the development of gaming customers; maintains rapport with current gaming customers and provides gaming customers with special services and hosting.

The primary function is to make high rollers and other special customers feel welcomed into the casino and answer basic questions regarding their stay in order to increase their level of play. Developing a rapport with the Casino Guest would include making arrangements for them that may be outside of the casino; for example, golf tee times, theatre tickets, dinner reservations, etc…

RESPONSIBILITIES

• Develop and maintain strong professional business relationship with known casino players and identify and develop new prospects with "high play" potential (Work closely with casino and slot personnel to determine "high limit players"). Maintain high-end player database through contact via phone, personal letters and ensure that a great experience is realized by socializing with casino guests. This includes becoming fully acquainted with known players and grooming new prospects.
• Travel to other locations in order to develop new relations with other identified gamers that meet the criteria for this level of customer service.
• Generate at least a minimum level of revenue from high-end customers each month.

QUALIFICATIONS

Bachelor’s degree in Marketing, Sales, Business or Management preferred. Two years of casino experience, telemarketing or general sales required. The equivalent combination of education and experience may be considered.

We look forward to having you join our team and being a part of our mission.