Documentation Quality Analyst

Job Description

Documentation Quality Analyst Job Description

As a Documentation Quality Analyst, you will perform quality reviews of documentation developed by team members and evaluate writing based on compliance with documentation standards. You will independently provide training and feedback to colleagues to improve documentation quality and compliance with documentation standards. You will independently develop and maintain documentation standards as well as participate in initiatives to improve documentation quality, such as assisting with the on-boarding of new employees.

Key Responsibilities

• Implement copy edit for technical training, evaluating content against style guides.

• Review learning assets for style guide adherence, writing style, writing quality and Section 508 and WCAG 2.0 compliance as they move through the production process.

• Develop templates or net new assets that comply with Section 508 and WCAG 2.0 requirements.

• Provide expertise in the application of technical writing standards for client training and learning content, including, but not limited to assessments, job aids, performance support, eLearning/CBT, ILT/vILT materials, source materials (e.g., Patient Data Profiles), and webinar assets.

• Collaborate with Quality Management team members to bring consistency to copy editing feedback across the team.

• Maintain relationships across various stakeholder groups to provide a unified process for content review, audit, and management.

• Collaborate with Quality Management team members to develop and maintain quality management standard operating procedures, work instructions, and documented processes.

• Prioritize work and level of effort against deadlines to ensure quality and timeliness of deliverables to the client.

• Create and deliver ongoing professional development sessions for a growing team.

Required Skills

• Strong expertise in technical writing and copy editing, applying style guides and documentation standards.

• Familiar with the AP Style Guide.

• Practical evaluation and revision of content for clarity, consistency, and accuracy.

• Strong attention to detail in identifying errors or inconsistencies in written materials.

• Proficient in designing and maintaining documentation templates and assets that meet accessibility and organizational standards.

• Proficient in creating and maintaining standard operating procedures, work instructions, and documented quality processes.

• Proficient application of Section 508 and WCAG 2.0 accessibility requirements, including document remediation and template development.

• Proficient interpersonal and communication skills to build relationships with cross-functional teams, SME collaboration, and stakeholders.

• Proficient in facilitating a unified review and audit processes.

• Proficient in prioritizing workloads and managing multiple projects to meet deadlines and ensure timely delivery.

Basic Qualifications

• Bachelor's Degree in Technical Communication, English, Instructional Design, or a related field or equivalent work experience.

• At least 4 years of combined related work experience and completed higher education, including: technical writing and copy-editing, preferably supporting learning solutions programs or health care information technology (HCIT) with a major healthcare organization or large-scale IT transformation project.

• Familiar with the AP Style Guide.

• Experience working in Agile sprints/teams preferred.

• Experience working in regulated or federal environments preferred.

-* * Must be U.S. citizen and be able to obtain a Public Trust clearance.

Responsibilities

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $25.48 to $60.63 per hour; from: $53,000 to $126,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.