Developer - Agentic Process Automation

We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.

As a workplace, we focus on relationships – with each other, our clients and our candidates. In fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

The Developer – Agentic Process Automation is responsible for designing, building, deploying, and managing intelligent agents using Microsoft Copilot Studio and the Power Platform suite of technology. These agents will automate business processes, enhance user experiences, and integrate with enterprise systems across Microsoft 365 and other platforms. The Developer will work with cross-functional teams across the organization to enable innovative ideas to create efficiencies, standardization and to elevate AGS’ service offering to our customers.

Key Responsibilities:

• Collaborate with business stakeholders to identify AI-enabled automation opportunities and define agentic use cases.
• Attend discovery meetings with process owners to further develop use cases, process maps, and technical requirements for proposed automations and agentic service delivery.
• Assist in the development of scoping documents for approved use cases, keeping stakeholders updated and communicate any issues or additional needs as soon as they arise.
• Build custom AI agents using Copilot Studio / Power Platform.
• Design conversational flows using topics, trigger phrases, and branching logic.
• Integrate agents with internal systems via Power Automate, Dataverse, SharePoint, and custom plugins.
• Implement generative AI capabilities to enhance agent responses and automate decision-making.
• Deploy agents across multiple channels (Teams, websites, mobile apps).
• Monitor agent performance and refine based on analytics and user feedback.
• Ensure governance, security, and compliance through role-based access, audit logs, and sensitivity labels.
• Thoroughly document process flows, testing plans, and ticket resolutions.
• Troubleshoot existing processes, monitor KPIs and logs, coordinate with support teams as needed.
• Work in an agile development environment with the ability to work on multiple workflows simultaneously.
• Attend and contribute to in-person handoffs including demos and/or training.
• Participate in the improvement and growth of the team by sharing knowledge, coaching associates, attending trainings, and attaining additional certifications.

Qualifications

Technical Skills:

• Proficiency with Microsoft Copilot Studio and Power Platform (Power Automate, Power Apps).
• Experience with conversational AI design, including topic management and entity modelling.
• Familiarity with data connectors, APIs, and plugin development.
• Understanding of Entra ID for authentication and access control.
• Ability to use generative AI for dynamic responses and action execution.
• 3+ years’ experience with any modern coding language (Javascript, .NET, Python, C#, Ruby, etc)
• 2+ years’ experience working in Intelligent Process Automation, with experience managing and deploying Copilot Agents, UiPath or similar technology
• Experience working with Communications Mining, Process Mining, Document Understanding.

Design, Strategy & Soft Skills:

• Strong analytical skills and the ability to analyse business processes for improvement
• Ability to define agent goals based on business process improvement.
• Skill in writing clear agent

  job description

  s and calibrating human-agent ratios for oversight.
• Experience with agent performance management—evaluating productivity, ROI and business impact.
• Creative approach to problem solving, innovation, and issue resolution.
• Growth mindset and openness to iterative development.
• Strong technical, organizational and consulting level communication skills (both written and verbal).
• Ability to work closely with stakeholders to determine acceptable solutions and influence outcomes.

Desired

Qualifications

• Degree in business, computer science or related OR relevant work experience
• Project management experience preferred, especially managing software implementations
• Experience working in talent acquisition with VMS, ATS or HRIS systems is a plus
• Experience working with and training AI/ML models is a plus
• Automation Developer certification desired, Solutions Architect certification is a plus.

Additional Information

Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, and Washington.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.