Account director - commercial support

Account Director - Commercial Support Solutions

Job ID

Posted

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Remote - US - Remote - US - United States of America

About the Role:

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments. You will be responsible for planning, managing, and directing business operations, financial performance, growth and transitions for multiple smaller clients or a high-profile client.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies. This business unit is specifically focused on delivering soft services (Custodial, Environmental, Grounds, etc.).

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.

• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.

• Ensure each sites/team delivers a high focus on continuous improvement and assurance that proper service enhancements are being carried out. Troubleshoot and solve conflicts.

• Support the sales process and relationships with key customers. Direct the transition project process for new clients. This includes developing project plans, creating a project team, and managing timeframes and performance.

• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.

• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.

• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.

• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.

• Significantly improves and changes existing methods, processes, and standards within job discipline.

• Travel up to 50%

What You'll Need:

• Experience in operating and managing custodial in "high trust" environments such as Healthcare, Manufacturing, and/or Life Sciences environments.

• GMP, GxP, and/or Joint Commission experience is strongly preferred.

• Bi-lingual in Spanish is strongly preferred

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $160,000 annually and the maximum salary for the position is $180,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. -

The application window is anticipated to close on October 30, 2025 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)