Client Success Coordinator

Addis Enterprises is an award-winning design, marketing, and eLearning development firm with a variety of high-profile print, video, and web development contracts for businesses, organizations, universities, and state government agencies. Our 15-person team is dedicated to ensuring that everything we produce honors our simple two-word mission statement: “Be Awesome".


We are seeking a highly organized, proactive Client Success Coordinator (final title TBD) to support client expansion, retention, and overall satisfaction. In this role, you will serve as a key liaison between clients and internal teams, ensuring smooth communication, exceptional service delivery, and identification of growth opportunities. You’ll play a vital part in both business development and project coordination, helping drive revenue while strengthening client relationships.

Key Responsibilities include:

Business Growth & Development (50% of role):

• Collaborate with the Project Director and Project Manager on client needs, opportunities, and strategic planning.
• Write and develop proposals.
• Research RFP databases to identify new opportunities.
• Coordinate with internal teams to gather estimates and inputs.
• Document and follow up on action items and decisions from meetings.
• Organize, attend, and actively participate in client meetings.
• Maintain CRM systems and client databases; ensure data accuracy and completeness.
• Assist in preparing and sending recommendations for current clients.
• Work with business development to analyze client feedback, identify engagement strategies, and enhance client relationships.
• Monitor inactive or past clients for potential re-engagement.

Project Coordination (40% of role):

• Follow up with team members to gather task updates and monitor deadlines.
• Support the Project Director and Project Manager with scheduling and task prioritization.
• Maintain organized file structures, shared documents, and project spaces.
• Monitor the support board and assign tasks to appropriate team members.
• Provide technical website support for 6 hours a week.

Live Support (10% of role):

• Provide live website support, delivering prompt, friendly, and helpful responses to inquiries.
• Troubleshoot basic issues and escalate technical problems per support process.
• Maintain a responsive and service‑minded approach during support windows.

Education:

• Associate degree or bachelor's degree preferred, and/or relevant experience pertaining to the field.

Qualifications & Skills:

• Strong writing skills for proposals, estimates, and communications are a must.
• Previous experience in project coordination, account development, or related field preferred.
• Demonstrated excellence in customer service and relationship building.
• Strong organizational and time management skills ; ability to multitask effectively.
• Proficiency with CRM systems.
• Proactive, detail‑oriented, and self‑motivated.
• 3 years of experience with Microsoft products preferred.

Addis Enterprises is proud to be a debt-free company with established long-term partnerships and an excellent reputation. We have clients in multiple countries and twenty states and are entrusted with several multi-year preferred vendor contracts. Our team members have won more than one hundred fifty local and national awards in categories as diverse as print and digital campaigns, web development, 2D/3D animation, logo design, video production, photography, music composition, and social media marketing.

Full-time salaried position. Though this position is intended as a junior-level role, all salaries are competitive and calculated with an internal formula that gives credit to education level, years in the field, unique variety of skills, and other factors. Benefits include fully employer-paid platinum-level health insurance for staff, 3% matched IRA from day one, yearly revenue-sharing bonuses, education credits, generous industry-leading PTO, and more. Position can be fully in-office, or a hybrid between office and work-from-home with flexible scheduling. Note that the first three months of employment will require 4-5 days per week in office; eventually 2-3 days per week in-office will be expected. Fully remote candidates will not be considered at this time.

Please include links to resume and cover letter in initial correspondence.