Assistant General Manager

Job Description

Job Description

ASSISTANT GENERAL MANAGER

Lead the floor. Elevate the experience. Help shape something special.

Gimme's Par & Grill is downtown Grand Rapids' premier indoor golf simulator and dining destination - a lively, one-of-a-kind venue blending craft cocktails, elevated bar food, and the fun of golf in a vibrant urban setting. We're built for golf lovers, foodies, and anyone who wants a great time. Every single visit, we're committed to delivering something extraordinary.

ABOUT THE ROLE

We're looking for a driven, energetic leader to join us as Assistant General Manager. This is a high-impact, hands-on role at the heart of our operation - you'll own the floor, develop and inspire our team, and play a direct role in shaping the guest experience from the moment someone walks in to the moment they leave raving about it.

Reporting directly to the General Manager, the AGM is a trusted partner in running daily operations, leading staff, and holding the bar high for service, hospitality, and culture at Gimme's. If you thrive in a fast-paced, people-first environment and love building teams that genuinely care about the guest - this is your role.

KEY RESPONSIBILITIES

Floor Leadership & Guest Experience

• Own the floor during service - actively present, visible, and setting the tone for hospitality.
• Uphold and model above-and-beyond service standards for every shift and every patron.
• Quickly and confidently address guest concerns, turning challenges into lasting positive impressions.
• Ensure the venue is operating at its best: clean, organized, and running like clockwork.

Staff Development & Training

• Recruit, hire, onboard, and train a team that's passionate about hospitality and takes genuine pride in their work.
• Lead ongoing coaching, development, and performance conversations to keep the team sharp and motivated.
• Create a culture of continuous learning - set standards, reinforce expectations, and celebrate wins.
• Partner with the GM to evaluate employee performance and identify growth opportunities.

Operations & Business Management

• Assist in the management of all location operations, including golf programming, F&B service, scheduling, and facilities.
• Monitor and help manage labor costs, operating expenses, and other key financial metrics.
• Ensure all staff follow company policies, health & safety standards, and compliance requirements.
• Partner with the GM on scheduling, staffing levels, and day-to-day problem-solving.
• Support local marketing efforts and play a role in building Gimme's presence in the community.

WHO WE'RE LOOKING FOR

• 3+ years of hospitality or food & beverage management experience, with at least 2 years recently in an AGM, Assistant Manager, or floor leadership role.
• Proven ability to lead, motivate, and develop service teams in a fast-paced environment.
• Strong floor presence - you lead by example and your team knows it.
• Excellent communication, organizational, and time management skills.
• A passion for hospitality and a genuine commitment to creating memorable guest experiences.
• Cool under pressure with the ability to think on your feet and manage competing priorities.
• High energy, positive attitude, and a team-first mindset.
• Flexibility to work evenings, weekends, and holidays - that's when the magic happens.
• Ability to stand, walk, and move through the space for extended periods.
• Able to obtain required certifications (ServSafe Food Manager, ServSafe Alcohol).
• A love of golf is a plus - but not required. A love of people? Absolutely required.

WHAT WE OFFER

We believe in taking care of the people who take care of our guests:

• Competitive total compensation package: $52,000 – $67,000 annually (based on experience)
• Health, Dental & Vision Insurance
• 401(k)
• Parking stipend
• Complimentary meals while on shift
• Monthly golf simulator allowance - enjoy the facility you're helping to run
• Discounts on food & beverage when dining with family & friends
• A dynamic, growing team with real room to advance

JOB TYPE: Full-Time, Exempt

HOURS: Varies week-to-week; focused on evenings and weekends

REPORTS TO: General Manager