Utility Billing Clerk

About Us

We are a leading third-party utility billing and submetering company, specializing in water and sewer billing for multifamily communities, condos, manufactured housing parks, and retail centers. Our mission is to provide accurate, transparent, and efficient billing services while delivering an exceptional experience for property managers and residents.

Position Overview

We are seeking a Utility Billing Clerk to support our billing operations and ensure accurate, timely utility invoicing. This role involves preparing, reviewing, and processing utility bills, resolving discrepancies, and collaborating with property management teams and internal departments. The ideal candidate is detail-oriented, organized, and comfortable working with numbers in a fast-paced environment.

Key Responsibilities

• Prepare and generate accurate utility bills for residents and properties.
• Review meter readings, billing data, and account information for accuracy.
• Identify and resolve billing discrepancies in a timely manner.
• Respond to billing inquiries from property managers, residents, and internal teams.
• Maintain accurate billing records and proper documentation.
• Assist with reconciliations and reporting for management review.
• Support process improvements to enhance billing efficiency.
• Collaborate with Customer Service, Operations, and Accounting teams to resolve billing-related issues.

Qualifications:

• 1–3 years of experience in billing, accounting, or administrative roles.
• Strong attention to detail and organizational skills.
• Comfortable working with numbers and basic accounting principles.
• Proficient with Microsoft Excel and billing or accounting software.
• Excellent communication and problem-solving skills.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Compensation & Benefits:

• Pay: $20–$25 per hour (depending on experience)
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Schedule: Monday through Friday, 9:00 AM – 5:00 PM

Key KPIs:

• Accuracy rate of billing statements
• Timely delivery of invoices
• Resolution time for billing discrepancies
• Customer satisfaction regarding billing inquiries

What Success Looks Like:

• All bills are accurate and delivered on schedule
• Discrepancies and inquiries are resolved promptly and professionally
• Team collaborates effectively across departments to maintain smooth operations

Job Type: Full-time

Work Location: Hybrid