Assistant - Office Operations - Orthopedics

Asst - Office Operations - Orthopedics Full Time Benefit Eligible Shift: Full Time - 40 Hours - Monday-Friday 7:30A-4:30P Location: St John Professional Building Two - 22201 Moross Road Detroit MI 48236 GENERAL SUMMARY:

The Assistant – Office Operations works in a customer service capacity, providing administrative and clerical support to patients, families, and internal customers within a medical office or clinical setting. This role serves as a key point of contact, ensuring efficient front-end operations, accurate patient information management, and a positive patient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets patients, visitors, and customers in a professional and courteous manner; serves as the first point of contact for the office.
• Performs patient check-in and check-out processes, ensuring all required documentation is obtained and completed accurately.
• Verifies, enters, and updates patient demographic and insurance information in the electronic medical record (EMR) system.
• Obtains and verifies insurance authorizations and precertifications as required for services.
• Schedules, reschedules, and confirms patient appointments in alignment with provider availability and clinic workflows.
• Processes medical record release requests in accordance with regulatory and organizational guidelines.
• Enters, reviews, and submits daily charges for patient procedures and services, ensuring accuracy and timeliness.
• Collects co-payments and other patient financial responsibilities; reconciles daily cash reports, payments, and deposits.
• Maintains accurate records and ensures compliance with all applicable policies, procedures, and regulations.
• Provides general clerical and administrative support, including filing, scanning, faxing, and managing office communications.
• Assists with maintaining a clean, organized, and efficient work environment.
• Collaborates with clinical and administrative staff to support patient care and operational efficiency.

EDUCATION / EXPERIENCE REQUIRED

• High School Diploma or G.E.D. equivalent required.

• OR a minimum of one (1) year of applicable cumulative job-specific experience in a medical office, customer service, or administrative role.

  Note: Required professional licensure/certification may be considered in lieu of education or experience, if applicable.

PREFERRED QUALIFICATIONS

• Prior experience in a medical office, ambulatory, or healthcare setting.
• Knowledge of medical terminology, insurance verification, and scheduling systems.
• Experience with electronic medical records (EMR), such as Epic.
• Strong customer service and interpersonal communication skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Basic knowledge of medical billing and front-end revenue cycle processes.

ADDITIONAL INFORMATION

• Position requires strong attention to detail, organizational skills, and the ability to maintain confidentiality.
• May require flexibility in scheduling based on department needs.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.