Senior Area Service Manager

Job Description

Job Description

Who We Are…

Since our founding in 1901, Limbach’s primary core value has always been simple: We Care. That commitment extends to our people, our customers, and the communities we serve—driving a culture of belonging across our industry.

Limbach Company LLC, a subsidiary of Limbach Holdings, Inc. (NASDAQ: LMB), is a leading building systems solutions firm delivering mission-critical systems that support life’s most important moments. We specialize in revitalizing and maintaining HVAC, mechanical, electrical, plumbing, and control systems within existing facilities—ensuring buildings are always ready to perform when it matters most.

Learn more about Limbach by checking out our YouTube channel: We Are Limbach - YouTube

From healthcare and education to government and commercial facilities, we partner with building owners and operators to safeguard reliability, efficiency, and comfort where it’s needed most.

Our vision is to create value for building owners targeting opportunities for long term relationships.

Our purpose is to create great opportunities for people.

Learn more about Limbach’s commitment to our people and career opportunities, straight from our employees via the Limbach Unlocked podcast: Limbach Unlocked - Why We Chose Limbach

We carry out our vision and purpose through a commitment to our four core values…

• We Care
• We Act with Integrity
• We Are Innovative
• We Are Accountable

The Benefits & Perks…

• Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
• HSA, FSA, and life insurance offerings.
• Maximize your professional development with our award-winning Learning & Engagement team.
• Engage in our “We Care” culture through our ERGs, brought to you by EMBRACE.
• Career pathing flexibility and mobility.

Who You Are…

As Senior Area Service Manager, you assume responsibility of the traditional mechanical service component of the integrated ODR business service area(s) including preventative maintenance, fixed price work orders, reactionary T&M and service projects performed by technicians through an assigned staff of service coordinators, associate area service managers and service technicians.

• Typical area size has revenue between $3M and $4M, and a maintenance base between $750K and $1.5M.

This Position…

Some examples of the work you might do includes:

• Understands Limbach’s vision and directs the branch service department in a manner that aligns with the branch marketing strategy, VTO, niche and stated vertical markets.
• Participates in strategic account planning designed to increase recurring revenue from captive accounts
• Organizes, prioritizes and assigns departmental resources around overall support of the branch’s top ODR accounts and customers for efficiency, consistency, earned revenue and margin growth.
• Develops departmental gross profit plans in accordance with the branch’s account plans for major customers and house accounts.
• Redeems departmental gross profit plans in accordance with the branch’s annual business plan.
• Analyzes account performance and opportunity and makes strategic recommendations as required to support planned growth with the top accounts.
• Maintains effective relationships with counterparts at all the top accounts.
• Manages and monitors timely execution and profitability of the overall branch maintenance base.
• Renews all maintenance contracts in the branch for target escalation and pricing levels to successfully meet the target margins of the Company.
• Manages, monitors and redeems total pull-through from the branch’s account base.
• Collaborates across the branch with Account Executives, Account Managers, Sales Representatives, Area Service Managers, Special Projects Managers and major project operations teams to ensure client needs are met.
• Mentors Area Service Managers, Associate Area Service Managers and Service Coordinators with a focus on continued development and succession planning.
• Analyzes mechanical systems to develop repair, replacement, upgrade, or retrofit recommendations for customers, and presents findings/estimates to the customer with the goal of closing a sale.
• Hires, trains, and develops staff capable of performing the work required to meet customer commitments.
• Manages department billings and accounts receivable in accordance with prescribed performance targets.
• Maintains the accuracy of all business records, reports, logs, and data, and submits regular reports to management to communicate booking/selling activity within a specified time frame.
• Oversees staff to ensure all jobs are completed on time, within budget, and accepted by the customer.
• Assists with the development and redemption of the annual operating plan of the Company.
• Acts as a team player and assists others in the Company in obtaining or retaining business when needed.
• Mentors the local Associate Area Service Manager, with a focus on continued development and succession planning.

What You Need…

• 6+ years of related employment experience required.
• Advanced knowledge of the HVAC/controls industry required.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Intermediate level computer skills, including proficiency with Microsoft Office (Excel in particular).
• Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
• Must have a valid driver's license.
• Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.
• Ability to travel up to 40% of the time, primarily to local job sites.

Preferred Qualifications:

• College degree or advanced education preferred.
• Previous experience in a mentor, supervisory, or management role is a plus.

Conduct Standards:

• Maintains appropriate Company confidentiality at all times.
• Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
• Cultivates and promotes the “Hearts & Minds” safety culture.
• Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).

Work Environment:

• This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
• Work duties may regularly necessitate visits to/walk throughs of local job sites, during which the incumbent may utilize basic tools (measuring tape, screwdriver, wrench, etc.), and be exposed to the conditions and/or hazards typically associated with a construction site.

Physical Demands:

• In performing the duties of this job, the incumbent is regularly required to sit, stand, talk, walk, hear, and possess an appropriate degree of both visual acuity and manual dexterity.
• S/he may frequently be required to balance, climb, crouch, reach, and/or perform repetitive motion.
• This is considered a light work position, which means possible exertion of up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.

This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer.