Audio Video & Broadcast Support Technician

Description

The Role:

The Audio Video Technician is part of General Motors Core IT and supports in-person and hybrid collaboration services for internal GM teams in the Detroit, Michigan area. This is an operations-focused role responsible for delivering a high-quality customer experience across meeting rooms, live events, video collaboration spaces, streaming environments, and related audio/video technologies.

This individual provides hands-on technical support for collaboration services including video streaming, video and audio switching, video collaboration rooms, Microsoft Teams, and other approved meeting platforms used within GM. In addition to direct technical support, this Level 6 role has greater responsibility for scheduling, planning, producing, supporting, and coordinating live events, including high-visibility onsite events such as all-people meetings, executive meetings, town halls, and similar productions.

The successful candidate will troubleshoot issues, coordinate resolution through remote or onsite support, maintain documentation and standard operating procedures, and work closely with operations, engineering, end-user support teams, customers, and event stakeholders. This position requires strong customer service, sound technical judgment, event production experience, and the ability to remain calm and effective in high-visibility situations.

This position may require a flexible shift structure to support business needs, including coverage for video and digital signage services in a 24x7 operations environment, as well as onsite support for early morning, evening, or extended-duration events.

What You'll Do:

Provide day-to-day operational support for audio/video and collaboration services across meeting rooms, event spaces, and related environments

Lead support for live and recorded events by operating or coordinating operation of video switchers and associated audio/video peripherals

Schedule, plan, produce, support, and coordinate live onsite events, including all-people meetings, leadership meetings, town halls, and similar internal productions

Partner with customers, presenters, site contacts, and technical teams to define event requirements, timelines, room setup, show flow, testing, and support plans

Develop and manage event run-of-show details, technical checklists, support coverage, and readiness activities to ensure successful execution

Serve as a lead point of coordination during high-visibility events, managing technical execution, troubleshooting, communications, and escalations in real time

Troubleshoot and resolve issues involving audio, video, streaming, conferencing, and room technology to minimize service disruption

Perform routine maintenance on broadcast and collaboration equipment to help prevent downtime

Coordinate repairs, replacements, upgrades, and escalations as needed

Monitor audio and video quality and perform quality control checks to maintain service standards

Support collaboration platforms and products used within GM, including technologies from Cisco, Microsoft, Google, Adobe, and other approved providers

Assist with implementation and support of solutions developed by Core IT and partner teams

Create, update, and maintain SOPs, support documentation, event support guides, and related operational materials

Provide direct customer support for meetings, events, and service issues through remote troubleshooting, ticket handling, or onsite response

Work collaboratively with operations, engineering, and end-user support teams to deliver reliable service

Communicate status updates on open issues, projects, event readiness, and service activities to leadership and stakeholders as needed

Support continuous improvement through service monitoring, issue follow-up, post-event review, and corrective actions

Maintain a professional presence when supporting senior leaders, high-visibility meetings, and time-sensitive events

Provide guidance and coordination support to other technicians or support resources as needed during complex events or service activities

What You'll Need:

Bachelor’s degree or equivalent practical experience

Significant technical experience in audio/video, video conferencing, unified communications, broadcast support, event production, or related collaboration technologies

Experience troubleshooting video conferencing, audio systems, streaming environments, and related AV platforms

Experience supporting commercial audio/video hardware and software

Experience installing, configuring, and supporting PCs, peripherals, and network-connected devices

Experience supporting and coordinating live events or meeting technologies in environments where reliable execution is critical

Experience planning and supporting high-visibility onsite events with multiple stakeholders, tight timelines, and executive-level expectations

Strong customer service skills with the ability to understand customer needs and communicate effectively with technical support teams and event stakeholders

Ability to work effectively in a fast-paced support environment and manage multiple priorities

Preferred Qualifications

Experience with Microsoft Teams Rooms, unified communications platforms, and enterprise collaboration tools

Experience with digital audio and video streaming technologies

Familiarity with LAN/WAN-connected AV or conferencing environments

Experience with broadcast equipment, technical facilities, or studio/event support environments

Experience with change management, escalation management, and post-incident follow-up

Experience supporting executive meetings, town halls, all-people meetings, or other high-visibility events

Experience coordinating event logistics, technical readiness reviews, rehearsals, and production support plans

Project coordination or technical leadership experience in support of AV deployments, refreshes, or service improvements

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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