Parts Counter Person

Job Title: Parts Counterperson

At least two years of experience (preferred)

Starting pay is $17.00 per hour

Monday- Friday 8:00 am - 5:00 pm with 10 scheduled Saturdays per year

ESSENTIAL DUTIES

(Other duties may be assigned)

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner

• Inform customers of companion part requirements and specials, ensuring exposure to the full product line

• Answer phone calls, providing price quotes and other information

• Provide a high level of service to internal and external customers

• Pull and fill orders from stock

• Notify the Parts Manager of out-of-stock parts or shop materials requiring immediate attention

• Locate out-of-stock parts from outside sources and submit emergency orders when necessary

• Notify the Service Advisor and customer when special-ordered parts are received

• Replenish assigned inventory daily

• Ensure all internal parts requests are billed on the service repair order

• Ensure all charged sales are signed by the customer

• Ensure all customers receive their copy of the invoice

• Issue credit for returned parts, verifying original invoice or invoice number

• Keep orderly records of all special-order parts

• Set up orders for daily shipment, delivery, or pick-up

• Keep front and rear counter areas clean and uncluttered

• Clean computer terminals and printers daily

• Participate in all available training programs

• Stay current on new products and product updates

• Participate with the Parts Manager in maintaining a lost sales tracking program

• Maintain a professional appearance

• Receive cores and warranty parts for credits and returns daily

• Inspect shipments during loading and unloading for damage and quantity daily

• Pull all warranty parts when paid and dispose of them properly weekly

• Pull parts returns and complete appropriate paperwork for credits daily

• Assist with physical inventory annually

• Secure the building at close daily

• Inspect warranty parts returned from technicians for correct quantities; sign and document parts on the repair order daily

• Place all warranty parts in correct bin locations in the warranty room per company policy daily

• When billing parts with a core charge:

  • Bill the part and credit the core upon return

  • Remove the part from the box and provide it to the technician

  • Label the core box with repair order number, date, technician initials, and “core”

  • Store the box in the parts department until the core is returned daily

• Count all UPS/FedEx deliveries, verify counts, and sign for them daily

• Bill out oil on repair orders when technicians provide repair order number and quantity daily

MARGINAL DUTIES

(Other duties may be assigned)

• Follow up on back-ordered parts

• Verify will-call and back-order files weekly, returning to vendors or stocking unclaimed items

• Assist outside sales representatives with orders

• Receive payment from retail customers or obtain credit authorization

• Solicit assigned accounts by phone

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities

QUALIFICATIONS

• Must be able to perform each essential duty satisfactorily

• Requirements represent the necessary knowledge, skills, and abilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

EDUCATION AND/OR EXPERIENCE

• Two to four years of related experience and/or training

• Or an equivalent combination of education and experience

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos

• Ability to write simple correspondence

• Ability to effectively present information one-on-one and within small groups to customers, clients, and other employees

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure

• Use of whole numbers, common fractions, and decimals

• Ability to compute rate, ratio, and percent

• Ability to draw and interpret bar graphs

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

CERTIFICATES, LICENSES, & REGISTRATIONS

• Manufacturer training

• Valid driver’s license

PHYSICAL DEMANDS

• The physical demands described are representative of those required to successfully perform the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

• Regularly required to:

  • Stand and walk

  • Use hands to finger, handle, or feel

  • Reach with hands and arms

  • Climb or balance

  • Stoop, kneel, crouch, or crawl

  • Talk or hear

• Occasionally required to sit

• Must regularly lift and/or move more than 100 pounds

• Required vision abilities include:

  • Close vision

  • Distance vision

  • Color vision

  • Peripheral vision

  • Depth perception

  • Ability to adjust focus

WORK ENVIRONMENT

• The work environment characteristics described are representative of those encountered while performing essential job functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

• Regular exposure to:

  • Moving mechanical parts

  • Fumes or airborne particles

  • Toxic or caustic chemicals

• Frequent exposure to outside weather conditions

• Occasional exposure to:

  • Wet and/or humid conditions

  • Explosives

• Noise level in the work environment is usually loud

Why Work for Shaheen Chevrolet?

• Family-owned and operated dealership with a strong reputation in the community

• Supportive, team-oriented work environment where employees are valued and respected

• Stable, long-term employment with an established and growing organization

• Opportunities for training, development, and career advancement

• Clean, professional, and fast-paced work environment

• Commitment to providing excellent customer service and quality work