Account Manager

Account Manager, Healthcare

Location: Detroit, MI, US, Romulus, MI, US

Company: Grainger Businesses

Work Location Type: Onsite

Req Number: 327546

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit

Compensation: The anticipated base pay compensation range for this position is $62,300.00 to $103,900.00.

Rewards and Benefits: With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Position Details

As the Healthcare Account Manager (HCAM) you will penetrate all assigned accounts and develop relationships to achieve profitable revenue growth within your assigned geography in the Detroit Metro area. The HCAM partners with sales support, service teams and contract owner(s) to grow sales in our largest local healthcare customers. The variable compensation is tied to the established sales targets and other account management responsibilities. You will report to the District Sales Manager for Healthcare.

You Will

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Responsible for support of managed inventory tasks to lead greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition and explain to customers, providing solutions to grow profitable sales
• Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
• Develop and implement account strategies to include regular business reviews for customers to maximize sales
• Demonstrate full compliance to company sales and pricing guidelines
• Use all resources and technical support available
• Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market

You Have

• High School Diploma/GED - Associates or Bachelor's Degree preferred
• 3+ years direct outside sales experience
• Knowledge of sales forecasting opportunity management and customer planning
• Technological capabilities and understanding to communicate in today's business environment
• Ability to bring to close an action, project, resolution or sales with customers
• Ability to articulate business drivers, understand financial and total cost of ownership concepts with all levels of the organization
• Ability to use sales process to uncover customer objections/concerns, and determine appropriate solutions
• Process discipline, ability to align planning goals with a pipeline development process to grow market revenue

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.