Experience analyst

General Information

Country: USA

State: Michigan

City: Grand Rapids

Office Location: 901 44th Street SE - - - - -

Date posted: 08-Sep-2025

Business Function: Human Resources

Position Type: Full-Time/Regular

Description

Steelcase is hiring a Employee Experience Analyst in Grand Rapids to help coordinate and analyze employee feedback, support the facilitation of U.S. orientation sessions, and contribute to the evaluation and improvement of wellbeing programs. Your work will help ensure that Steelcase creates inclusive, engaging and easy global experiences. 

Who You Are:  

• Passionate about building mindset, skillset and toolset around employee experience design
• An active listener and inherently curious
• Strong communicator and collaborator
• Results oriented
  
  

Minimum Qualifications

• Bachelor’s degree from an accredited college or university
• 2+ years managing programs
  
  

What You Will Be Doing: 

Qualitative Research & Workshop Operations (60%) 

• Coordinate logistics for employee listening sessions (focus groups, interviews, workshops), including representative sampling plans, scheduling, invitations, and materials. 
• Support the design and execution of qualitative research protocols. 
• Use tools like Miro to support virtual and in-person facilitation, capturing real-time feedback and insights. 
• Analyze qualitative data using thematic coding and synthesis techniques aided by AI. 
• Maintain documentation of findings and follow-up actions. 
  
  

U.S. Orientation Facilitation (20%) 

• Facilitate onsite and virtual new hire orientation sessions, ensuring a welcoming and informative experience. 
• Manage orientation logistics including scheduling, materials preparation, and follow-up communications. 
• Gather and analyze feedback from orientation participants to continuously improve the onboarding experience. 
  
  

Wellbeing Program Analysis & Support (20%) 

• Assist in evaluating the effectiveness of wellbeing programs through surveys, feedback sessions, and usage data. 
• Become a certified facilitator and facilitate Steelcase Mental Health Awareness program. 
• Use Power BI and Tableau to visualize trends in wellbeing engagement and sentiment. 
  
  

Who We Are: 

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. 

Why People Choose to Work with Us:   

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.  

What Matters to Us: 

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at [email protected].   

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.   

Steelcase is a MVAA- Gold Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply. 

Please see our Working at Steelcase Document for more detailed benefits and compensation information. 

If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.