Information Technology Infrastructure Operations Director

Responsibilities for this Position

Position Title: Information Technology Infrastructure Operations Director

Location: Sterling Heights, MI, United States

Category: Information Technology

Job Type: Full-Time

Country: United States

State: MI

City: Sterling Heights

Remote Work Options: On-Site

Security Clearance Required: None

Career Level: Senior

Requisition ID: 17079439

Description: Information Technology Infrastructure Operations Director

The Opportunity

General Dynamics Land Systems is seeking an Information Technology Infrastructure Operations Director who will be responsible for overseeing the global operations of network, server, storage, and end-user computing environments. This role will be located at either our Sterling Heights MI headquarters or London, Ontario facility and will report to the Chief Information Officer (CIO).

Who We Are

Our primary focus at General Dynamics Land Systems is partnering with those who protect our freedom and ensuring their readiness for today's requirements and tomorrow's challenges.

Known for leading-edge innovation, we are developing next-generation capabilities across our portfolio and integrating discriminating technologies to win the future fight. We are a global leader in designing, engineering, producing, supporting and sustaining tracked and wheeled military equipment. General Dynamics Land Systems is headquartered in Sterling Heights, MI and employs approximately 7,300 employees worldwide.

Land Systems is part of General Dynamics, a global aerospace and defense company that offers a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 110,000 people worldwide.

The Role

The Information Technology Infrastructure Operations Director is responsible for managing the global operations of network, server, storage, and end-user computing environments. This Senior role will drive synergies across the organization by standardizing the global infrastructure and ensuring optimal resource utilization by preventing duplication of effort. This will involve strategically deploying the most skilled employees for global activities to maximize efficiency and productivity.

This Senior role will be responsible for leading a diverse team of approximately 100 employees located across various regions worldwide. This role will ensure the reliability, security, and efficiency of the company's Information Infrastructure, while also driving continuous improvement and innovation in infrastructure operations.

Key Job Elements and Responsibilities

Leadership and Management:

• Leads, mentors, and manages a global team of approximately 100 Information Technology professionals, including network engineers, server administrators, storage specialists, and end-user computing support staff providing a pathway for succession.
• Fosters a collaborative and high-performance culture within the team, promoting professional development and growth opportunities.

Strategy and Innovation:

• Develop and implement strategic plans for infrastructure operations in alignment with the company's overall Information Technology strategy.
• Will identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of infrastructure operations.
• Must stay current with industry trends and emerging technologies to drive innovation and maintain a competitive edge.

Infrastructure Operations:

• This role will oversee the daily operations and maintenance of the company's network, server, storage, and end-user computing environments to ensure optimal performance and availability.
• Ensure robust monitoring, incident management, and problem resolution processes are in place to minimize downtime and service disruptions.
• Develop and enforce global policies, procedures, and standards for infrastructure management, security, and compliance, while adhering to local regulations.
• The role must ensure that the company's infrastructure remains secure through patching, vulnerability management and configuration hardening.
• Will manage the refreshment of equipment, ensuring the latest technologies are incorporated.

Project Management:

• Leads infrastructure projects, including upgrades, migrations, refreshes and the implementation of new technologies and systems.
• Collaborate with other Information Technology and business leaders to prioritize and deliver projects on time and within budget.

Vendor and Stakeholder Management:

• Manage relationships with key vendors and service providers to ensure high-quality service delivery and support.
• Communicate effectively with internal stakeholders, including executive leadership, to provide updates on infrastructure performance, projects, and initiatives.

Budgeting and Resource Management:

• Develop and manage the infrastructure operations budget, ensuring cost-effective use of resources across all global regions.
• Allocate and optimize resources to meet operational and project demands.

Required Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or relevant technical degree. (MBA/MS a plus)
• Minimum of 15 years of demonstrated, relevant experience in Information Technology Management, with at least 10 years in a leadership role leading Information Technology applications operations, program management, and service management.
• Must have proven experience managing global teams and large-scale IT projects.
• The ideal candidate will have a strong knowledge of network, server, storage, and end-user computing technologies and best practices.
• Will need to have exceptional leadership, communication and interpersonal skills.

• Demonstrates strong problem-solving skills and ability to make autonomous decisions.
• Will need to build relationships with internal stakeholders and external customers
• Has the ability to travel up to 20% when required
• Familiarity and experience working within sensitive and or classified program environments desired

Additional Information

• This position may require occasional travel to various global locations.
• Availability to work outside regular business hours as needed, to address critical issues or coordinate with global teams.
• Available 24 x 7 to manage severity of incidents as it relates to global infrastructure.

GDLS offers comprehensive and competitive health, wellness and retirement plans. Our medical plans are designed with you in mind to support your physical, financial and emotional well-being. In addition, we offer paid vacation, company-paid holidays, a market competitive, robust cash compensation program that includes both base pay and incentive program participation called, It Pays to Perform.

GDLS considers factors such as, scope/responsibilities of the position, candidate experience and education/training background, in addition to local market comparables and business considerations when extending an offer.

Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to for assistance and let us know the nature of your request and your contact information.
Information Technology Infrastructure Operations Director

The Opportunity

General Dynamics Land Systems is seeking an Information Technology Infrastructure Operations Director who will be responsible for overseeing the global operations of network, server, storage, and end-user computing environments. This role will be located at either our Sterling Heights MI headquarters or London, Ontario facility and will report to the Chief Information Officer (CIO).

Who We Are

Our primary focus at General Dynamics Land Systems is partnering with those who protect our freedom and ensuring their readiness for today's requirements and tomorrow's challenges.

Known for leading-edge innovation, we are developing next-generation capabilities across our portfolio and integrating discriminating technologies to win the future fight. We are a global leader in designing, engineering, producing, supporting and sustaining tracked and wheeled military equipment. General Dynamics Land Systems is headquartered in Sterling Heights, MI and employs approximately 7,300 employees worldwide.

Land Systems is part of General Dynamics, a global aerospace and defense company that offers a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 110,000 people worldwide.

The Role

The Information Technology Infrastructure Operations Director is responsible for managing the global operations of network, server, storage, and end-user computing environments. This Senior role will drive synergies across the organization by standardizing the global infrastructure and ensuring optimal resource utilization by preventing duplication of effort. This will involve strategically deploying the most skilled employees for global activities to maximize efficiency and productivity.

This Senior role will be responsible for leading a diverse team of approximately 100 employees located across various regions worldwide. This role will ensure the reliability, security, and efficiency of the company's Information Infrastructure, while also driving continuous improvement and innovation in infrastructure operations.

Key Job Elements and Responsibilities

Leadership and Management:

• Leads, mentors, and manages a global team of approximately 100 Information Technology professionals, including network engineers, server administrators, storage specialists, and end-user computing support staff providing a pathway for succession.
• Fosters a collaborative and high-performance culture within the team, promoting professional development and growth opportunities.

Strategy and Innovation:

• Develop and implement strategic plans for infrastructure operations in alignment with the company's overall Information Technology strategy.
• Will identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of infrastructure operations.
• Must stay current with industry trends and emerging technologies to drive innovation and maintain a competitive edge.

Infrastructure Operations:

• This role will oversee the daily operations and maintenance of the company's network, server, storage, and end-user computing environments to ensure optimal performance and availability.
• Ensure robust monitoring, incident management, and problem resolution processes are in place to minimize downtime and service disruptions.
• Develop and enforce global policies, procedures, and standards for infrastructure management, security, and compliance, while adhering to local regulations.
• The role must ensure that the company's infrastructure remains secure through patching, vulnerability management and configuration hardening.
• Will manage the refreshment of equipment, ensuring the latest technologies are incorporated.

Project Management:

• Leads infrastructure projects, including upgrades, migrations, refreshes and the implementation of new technologies and systems.
• Collaborate with other Information Technology and business leaders to prioritize and deliver projects on time and within budget.

Vendor and Stakeholder Management:

• Manage relationships with key vendors and service providers to ensure high-quality service delivery and support.
• Communicate effectively with internal stakeholders, including executive leadership, to provide updates on infrastructure performance, projects, and initiatives.

Budgeting and Resource Management:

• Develop and manage the infrastructure operations budget, ensuring cost-effective use of resources across all global regions.
• Allocate and optimize resources to meet operational and project demands.

Required Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or relevant technical degree. (MBA/MS a plus)
• Minimum of 15 years of demonstrated, relevant experience in Information Technology Management, with at least 10 years in a leadership role leading Information Technology applications operations, program management, and service management.
• Must have proven experience managing global teams and large-scale IT projects.
• The ideal candidate will have a strong knowledge of network, server, storage, and end-user computing technologies and best practices.
• Will need to have exceptional leadership, communication and interpersonal skills.

• Demonstrates strong problem-solving skills and ability to make autonomous decisions.
• Will need to build relationships with internal stakeholders and external customers
• Has the ability to travel up to 20% when required
• Familiarity and experience working within sensitive and or classified program environments desired

Additional Information

• This position may require occasional travel to various global locations.
• Availability to work outside regular business hours as needed, to address critical issues or coordinate with global teams.
• Available 24 x 7 to manage severity of incidents as it relates to global infrastructure.

GDLS offers comprehensive and competitive health, wellness and retirement plans. Our medical plans are designed with you in mind to support your physical, financial and emotional well-being. In addition, we offer paid vacation, company-paid holidays, a market competitive, robust cash compensation program that includes both base pay and incentive program participation called, It Pays to Perform.

GDLS considers factors such as, scope/responsibilities of the position, candidate experience and education/training background, in addition to local market comparables and business considerations when extending an offer.

Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to for assistance and let us know the nature of your request and your contact information.

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