Senior Director - AI Transformation & Customer Experience

Job Description Summary

The Sr Director - AI Transformation & Customer Experience will lead the transformation of software development using Agentic AI. The role will be both a transformer and operator. The role will also be responsible for leading customer experience by leveraging a team of user experience engineers to partner with Product Managers to identify product advancement & enhancement opportunities.

Job Description

Roles and Responsibilities:

• As a key member of the CTO staff, this role ensures the team has the facilities, tools, resources and skills they need to deliver on commitments while tracking ongoing execution and delivery of pilots and projects. Establishes vision, identifies and champions internal / external best practices, tools and ideas to improve data and related platforms and services. Establishes vision, identifies and champions approaches to monitor ideation progress.
• This role will require extensive, practical AI experience leveraging best-in-class Agentic AI tools such as (but not limited to) Claude Code, GPT, Grok, etc.
• The role will help drive AI transformation culturally and practically across the T&O workforce and be an evangelist for changing the way the organization works leveraging Agentic AI.
• The candidate should have strong experience with workforce upskilling.

• The candidate should have clear experience delivering product refactoring using AI and has delivered new product introductions using ONLY Agentic AI.

In this role, you will:

• Lead cross-disciplinary teams on solving business problems using analytics, typically involving large data sets. These cross-disciplinary teams typically include data scientists, engineers, functional leaders from supply chain and engineering functions that come together to work on applying data and analytics to drive operational excellence in services. Potential application areas include:
• Driving operational excellence by using data and analytics to drive visibility, insights and actions to facilitate decision making in sourcing and supply chain functions
• Enabling customer experience using existing workforce of User Experience engineers:

• Act as thought leader for the use of data and analytics to drive critical business decisions, business strategy and able to serve as coach / mentor for data analysts on the team
• Lead cross-functional teams, and provide business / functional perspective to AI projects, and support problem scoping and structuring
• Maintain effective working relationship with business leaders, stakeholders, users and partners to integrate programs into overall strategic objectives
• Conduct project reviews, feasibility, prioritization, initiation, execution, user acceptance, operationalization for all project work related to the AI programs
• Partner with shared technical and business resources (GRC, IT teams, Engineering, Product Management, Software CoE etc.) to effectively deliver and support solutions
• Effectively communicate (i.e. status, issues, and escalations) to leadership and other various levels of the organization

• Share technical, procedural, and business knowledge with others.
• Leverage your domain expertise; you are expected to further the knowledge and improve productivity of your colleagues with activities such as creating learning content, giving presentations, and supporting a continuous learning culture.

Minimum Qualifications:

• Bachelor's degree from accredited university or college with minimum of 10 years of professional experience OR Associates degree with minimum of 13 years of professional experience OR High School Diploma with minimum of 15 years of professional experience
• Minimum 7 years of professional experience in AI and Software Engineering
• Note: Military experience is equivalent to professional experience
• Eligibility Requirement:
• -Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

• Passionate about driving change and influence across enterprise
• Demonstrated ability to lead in a highly matrixed environment
• Ability to work with cross-functional teams to drive operationalization of analytic products and help teams to transform processes through analytics
• Strong ability to communicate deep analytical results in forms that resonate with the business collaborators, highlighting actionable insights
• Entrepreneurial inclination to discover novel opportunities for applying AI techniques to business/scientific problems across the company
• Ability to acquire any specialized domain knowledge required to be more effective in all required activities

Technical Expertise:
• Understands technical and business discussions relative to future architecture direction aligning with business goals.
• Understands concepts of setting and driving AI direction
• Strong working experience with Agentic AI
• Understands architecture standards concepts to apply to project work

Business Acumen:
• Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics.

Leadership:
• Coaches and mentors team members.
• Familiar with concepts of costing AI both on usage and in impact to infrastructure
• Delivers tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits.
• Participates in change initiatives by implementing new directions and providing appropriate information and feedback.

Personal Attributes:
• Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice.
• Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate.
• Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.

Additional Information

Compensation Grade

SPB1

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: No