Business Solutions Manager

OUR ORGANIZATION:

Kinexus Group, recognized as one of Nonprofit Times 2017, 2018, 2019, 2020, 2021 and 2022 Best Nonprofits to Work For, is a cutting-edge community development organization with growing initiatives to create an economically thriving Michigan. We are change agents who create solutions for business, workforce, and community challenges to promote economic vitality. 

THE TEAM:

The purpose of the Business Solutions Team (BSM) is to support the Kinexus Group family of subsidiaries, utilizing a “Team of Teams” approach. Centering business as the customer, the team is focused on building an ecosystem of resources that support business needs and improve the overall supply of readily available talent for employers.

WHAT WE EXPECT FROM YOU:

The BSM demonstrates an entrepreneurial mindset, strong relationship building skills and a high level of critical thinking. In this role, a BSM will drive strategic and operational objectives; work with external stakeholders (i.e. business leaders, elected officials, and resource partners); and represent the Kinexus Group brand to a statewide community.

The BSM will primarily support the Michigan Works! operation by helping to advocate for the needs of business in service delivery and solution creation. Using a consultative approach, the BSM will develop transformational relationships with businesses, especially being responsive to their hiring and workforce development needs.

Additionally, the BSM will engage businesses across the state who are referred via our partner network. The BSM will optimize service delivery by integrating Kinexus Group services to meet demand; develop a resource ecosystem; and position the Kinexus Group organization for long term success. These activities align with the Kinexus Group family helping to impact our core mission of “inspiring positive economic change one person, one business, one community at a time.”

DUTIES & RESPONSIBILITIES:

Business Development

• Promote and integrate Kinexus Group subsidiaries and services to solve identified business needs
• Gather intel for solution development – i.e. funding diversification
• Provide consultative services for appropriate resource deployment

Operational Focus

• Lead Michigan Works! services related to hiring needs and integration of programs through leveraging the talent exchange support
• Raise awareness of business grant opportunities and support the management of applying for the grants (i.e. Going Pro Talent Fund, IWT’s)
• Support Michigan Works! leadership and be responsive to ongoing business requests
• Engage with Kinexus Group’s subsidiaries as needed with operational, marketing and communication needs

Strategic Lens

• Gather intelligence, recruit businesses, and provide grant support
• Understand the voice of customer to integrate their business perspective into products, processes, and services offered through Kinexus Group
• Identify and understand where gaps exist with business services gaps and build an ecosystem of resource partners to serve business

Relationship Management / Public Relations

• Represent Kinexus Group and the subsidiaries in public forums and events
• Utilize and promote the Kinexus Group’s products and services to partner organizations across the state
• Market to effectively communicate with businesses and partners to strengthen Kinexus Group’s brand reputation

Project Management

• Develop new processes to improve service delivery representing “Voice of Business”
• Support organizational events through business recruitment and engagement
• Represent Kinexus Group on external projects, including partner projects

Data / Research

• Utilize macro data reporting and LMI to inform decision making
• Attend industry events to understand current and future market conditions and potential impacts
• Present information to stakeholders and partners using real time information to improve shared consciousness

Knowledge, skills, abilities and attributes

• Ability to plan, organize and effectively present product portfolio of the Kinexus Group system to business, education, job seekers and the community.
• Highly effective written and oral communication skills.
• Highly effective interpersonal skills.
• Ability to establish and maintain professional and effective working relations with the business and industry community keeping customer satisfaction as a guiding factor.
• Thorough knowledge of Kinexus Group programs and subsidiary services, demonstrate knowledge of all workforce, and economic and business development resources.
• Highly technological, software-oriented expertise, understanding of customer relationship management software desired
• Full understanding of customer service philosophy.
• Ability to work in a rapidly changing environment, be entrepreneurial.
• Displays high levels of analytical and problem-solving skills.
• Private sector perspective; management maturity
• Project Management and ability to lead teams
• Ability to develop and maintain strong partnerships with external organizations
• Strong business acumen and understanding of business environment conditions

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent combination of training and/or experience in Business, Human Resources, or related field.
• Must possess a minimum of three (3) years recruiting, human resources, sales, or other relevant work experience.
• Experience working in public relations, recruiting, coordinating services and business to business outreach.
• Commitment to diversity, equity and inclusion.
• Must be able to build consensus among managers and staff representing diverse organizations partnering in the workforce development system.
• Experience using Contact Management platforms is helpful.
• Additional experience or education may be substituted in a one-for-one year trade for the required education or experience.

Other skills and abilities

• Must have excellent computer skills and be proficient in Microsoft programs.
• Must be knowledgeable of workforce development program operations / designs.
• Must be a self-starter with strong research skills; must have critical thinking skills
• Must be dependable; provide attention to detail; ability to multi-task.
• Exhibit professionalism in all work-related relationships with persons of all social, economic, cultural and ethnic backgrounds.
• Ability to travel regionally as needed and must possess a valid driver’s license.

WHAT YOU CAN EXPECT FROM US:

• A robust Onboarding experience to integrate you into our team
• Team of Teams training in support of the organizational strategies
• Job training and development to ensure you are established and growing in your role
• Cross Operational Meetings with your peers
• Management Commitment to your success

**WORK ENVIRONMENT: **  

• Flexible & Open  
• Competitive Salary & Benefits  
• Opportunities for Growth 

We have a unique culture that requires us to be BOLD, INSPIRATIONAL, ENTREPRENEURIAL and INCLUSIVE. We spend more waking hours with each other than we do with family or friends, so finding someone that adds to our culture is extremely important. It is our goal to inspire positive economic change one person, one business and one community at a time.

Kinexus Group is an Equal Opportunity Employer/Program. Auxiliary aids, reasonable accommodations and or services are available upon request for individuals with disabilities. Michigan Relay Center: 711 Voice and TDD. Kinexus is a partner of American Job Centers.