Client Care Coordinator

Job Description

Job Description

AE Home Care seeks a compassionate, friendly, dependable, and reliable Client Care Coordinator to join our team! The Client Care Coordinator is responsible for helping to create an overall positive and satisfying customer experience for clients, caregivers, vendors and future candidates.

Qualifications for this position include a caring demeanor and an outgoing, approachable personality. Ideal candidates will have prior experience in a home care environment, office experience, a high level of customer service, excellent time management, and organizational skills. Candidates must be able to multitask and possess proficient computer skills (Microsoft Office).

This position carries out responsibilities in the following functional areas: clerical, record keeping, scheduling, client management, policy compliance, and employee management

Client Care Coordinator/Scheduler Functions

· Reflect the core values of AE Home Care.

· Schedule clients and caregivers in the company software.

· Meet with clients and family members to discuss their needs and provide solutions in the form of a service/care plan.

· Work with other team members to coordinate various aspects of a client’s care.

· Conduct client/caregiver introductions with new clients and with new caregivers.

· Maintain client and responsible party records documenting all SUP Visits.

· Recognize and pursue opportunities to modify service plans to best support the ongoing needs of client, with the approval of the Clinical Supervisor.

· Demonstrate open and effective communication with clients, family members, colleagues and caregivers, referral providers/care providers, and the franchise owner.

· Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

· Maintain regular attendance at the office to execute job responsibilities.

· Adhere to all company policies, procedures and business ethic codes and ensures that they are communicated and implemented within the team.

· Rotate Emergency On-Call with the Senior Client Care Coordinator.

· Participate as needed in all caregiver meetings.

· Perform any and all other functions as deemed necessary.

Competencies

· Home Care Capacity.

· Problem Solving/Analysis.

· Project Management.

· Communication Proficiency (Written and Verbal).

· Ethical Conduct.

· Time Management.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Pay Range:

• $45,000-$55,000

Education:

• High school or equivalent (Required)

Experience:

• Home care: 1 year (Required)

Ability to Commute:

• Troy, MI 48083 (Required)

Work Location: In person

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday; 8:30 a.m. to 4:30 p.m. Occasional evening and weekend work may be required as job duties demand, as well as a rotation of Emergency On-Call with the Senior Client Care Coordinator.

Travel and Benefits

Local travel is expected for this position. Mileage will be reimbursed on a bi-weekly basis. With this position, you will receive a company iPhone, iPad, and Health/Dental/Vision Insurance. 100% sponsored life insurance policy if you qualify. 401K, Retirement Planning, Paid Time Off.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.