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Collections Specialist

Nationwide Video
Wixom, MI
Overview:

The Collections Specialist will oversee the collections efforts and delinquency controls of the company, ensuring aging client balances are collected correctly and promptly. This position will report directly to the Controller.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Collections functions including but are not limited to:
    • Maintain record of collection activities and status of outstanding balances.
    • Responsible for locating and attempting to persuade customers to pay amounts due or arrange for payment via phone, email, or web meeting.
    • Prepare recommendations and facilitate the status of delinquent accounts to the Leadership team or other appropriate personnel for specific handling or intensified collections actions.
    • Ensure the security and privacy of customer information and files.
  • Client credit functions include but are not limited to:
    • Frequently review and maintain client hold list and perform collection activities to prepare for future rental activity.
    • Prepare client hold reporting and consult with sales and/or leadership on account status actions.
  • Other Accounting functions include but are not limited to:
    • Posting client payments to the client subledger account
    • Assists in monthly and annual closings as assigned.
    • Prepare accounting records to assess accuracy, completeness, and conformance to standards defined within the department.
    • Document and ensure the proper keeping of financial records, making use of current technologies.
  • Conformance and adherence to GAAP
Interpersonal & Professional Competencies:

  • Excellent negotiation and persuasion skills
  • Excellent verbal and written communication skills
  • High energy level, inspiring ambition, and positive attitude
  • Professional, mature, and unassuming demeanor
  • Strong dedication to establishing long-term and mutually beneficial client relationships
  • Self-directed and capable of functioning autonomously
  • High level of ethical integrity with a sound business approach
Supervisory Responsibilities:

This position does not require supervisory responsibilities.

Work Environment:

This position operates in a professional office environment. This role routinely used standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Is subject to lifting over 10 pounds.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday 8:00 am to 6:00 pm. Occasional evening and weekend work may be required as job duties demand.

Travel:

No travel is required for this position.

Required Education and Experience:
  • 3-5 years of experience with hands-on collections activities
  • Associate’s Degree in Finance or Accounting
Preferred Education and Experience:
  • 5+ years of experience with hands-on collections activities
  • Bachelor’s Degree in Finance or Accounting
Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Posted 2026-03-24

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