Senior Warranty Analyst

Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Global Tech Center three times per week, at minimum or other frequency dictated by the business.

Relocation:

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

The Role

The Warranty Operations organization has responsibility for Global Warranty Operations and the GM Labor Information Database management. This position includes the application of warranties, interaction with multiple groups inside GM including the Labor Time Group, Finance, Safety, Audit, the Dealer Business Center and others. It is the center of warranty application for GM warranty claims.

What You'll Do (Responsibilities)

Problem solve and investigate dealer and GM Internal warranty claim issues and suggest ways to better the system.

Participate in the development and execution of requirements and test cases dealing with projects associated with Global Warranty Management

Project Manage large scale initiatives that may cross many functions, departments and our entire dealer partner network.

Bring a fresh approach and creative ideas for the future strategy of Warranty Cost reduction and ease of claim payment for Dealers.

Lead for Overseas Distribution Warranty Administration

Lead for Electronic Key Code Application Maintenance

ILM Coordinator

Maintain Master Data

Additional Description

Your Skills & Abilities (Required Qualifications)

Team Player, with excellent organization and communication skills

Bachelor's Degree or equivalent experience

3 years relevant work experience

Project Management experience

Engineering or Automotive based degree or equivalent

Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally

Ability to function with limited direction, or in autonomous situations

What Can Give You A Competitive Edge ( Preferred Qualifications)

Continuous improvement/OpEx background

PMP certified

Strong knowledge of GM Labor Information Database and Global Warranty Management

Working knowledge of GM warranty claim submission process

Dealer and field experience

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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