Case Manager

New Oakland Family Centers provides comprehensive mental health care for individuals of all ages and families across the state of Michigan in outpatient, partial hospital and crisis care settings. The mission of New Oakland Family Centers is to provide psychiatric treatment, therapeutic counseling and educational services of the highest quality to individuals and families by offering consistent and passionate support, being responsive to their needs and treating them with the utmost respect through active involvement in our communities.

Position Details
Location: Center Line
Schedule: Monday-Friday 8:00 am – 4:30 pm or other full-time equivalent.
Reports To: Clinical Director / Associate Clinical Director / Clinical Supervisor
Compensation: Hourly Employee. $19-$22/hour. Commensurate with experience.

Position Summary
The Case Manager is a full-time role focused on providing person-centered support to clients through clinical coordination and administrative tasks. This position assists individuals in accessing and navigating services such as medical care, housing, financial aid, and community resources. Working closely with therapists, psychiatrists, MCCMH consumers, and community partners, the Case Manager ensures continuity of care, supports crisis intervention, and promotes overall client well-being. The role requires professionalism, adaptability, strong communication skills, and a commitment to high-quality service in a collaborative environment.

Desired Skills

• Strong ability to multitask, self-motivate, and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work effectively within a multidisciplinary team.
• Excellent written and verbal communication skills, ensuring clear and professional interactions.
• Ability to effectively engage diverse populations, including children, adolescents, and adults.

Key Responsibilities

• Provide person-centered services to clients by facilitating assessments, care planning, coordination, advocacy, and connection to medical, dental, housing, financial, employment, educational, and other support services in alignment with agency standards.
• Ensure the person-centered planning process is completed and results in a clear, individualized plan of service that guides care and support.
• Maintain accurate and timely documentation in compliance with clinic policies and procedures.
• Coordinate care with internal and external service providers, make appropriate referrals, and advocate for clients to ensure continuity and quality of care.
• Assist clients in accessing financial, medical, and community resources, and support the development and implementation of individualized crisis plans.
• Maintain consistent communication with clinical and administrative staff.
• Respond appropriately to crisis situations, including after-hours emergencies, discharge planning, and transitions of care, while ensuring client safety and support.
• Document all services provided, including travel and client interactions, while working independently and maintaining accountability.
• Participate in community events and outreach activities that promote support and resources for clients.
• Demonstrate and maintain stable, professional, and appropriate boundaries with clients at all times.
• Attend and participate in team meetings and contribute to a collaborative work environment.
• Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.
• Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
• Stay current with professional training requirements.
• Perform other duties as assigned to support clinic operations.

Working Conditions

• Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
• This role requires extended periods of remaining in a stationary position during HIPAA-compliant in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
• The position involves prolonged active listening and verbal communication.
• Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
• The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Requirements

• Bachelor’s degree in social work, psychology, counseling, or a related human services field required.
• 1–2 years of experience in behavioral health and case management required.
• Must possess a valid driver’s license with an approved driving record that meets facility and insurance requirements.
• Reliable personal vehicle with current auto insurance required for travel to community settings, including group homes and hospitals.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development