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NSO Administrative Specialist

Neighborhood Service Organization
Detroit, MI
Job Title: NSO Administrative Specialist

Department: Clinics

Reports To: NSO Administrative Specialist Lead

FLSA Status:Non- Exempt

Summary

NSO Administrative Specialist will provide exceptional customer service to client/patient who arrive at NSO integrated clinics. They must share a strong knowledge of NSO's programs, services while responding to client/patient's and clinic staff, processing documentation, responding to facility and equipment needs, and performing additional clerical duties to optimize clinic operations. They must meet or exceed key metrics related to their productivity performance. Successful candidates must possess strong communication skills, time management, and organizational skills.

Job Duties

  • Answer phone calls and process mail and additional requests as needed
  • Greeting clients/patients and other guests arriving to the facility
  • Coordinate and manage check-ins and perform insurance verification
  • Manage co-pay payments and clients/patients account balances
  • Receive packages and process mail
  • Prioritize and deliver messages and incoming requests to clinicians
  • Manage meetings, room reservations, clinician office reservations, etc.
  • Send appointment letters/ make reminder calls each day
  • Scan/ label and upload documentation to electronic system.
  • Distribute and document date signed copies of treatment plans are provided to clients/patients
  • Process referrals, incident reports, medical records requests, and authorizations. Enter authorizations and follow-up with errors
  • Perform other clerical duties such as filing, photocopying, transcribing and faxing
  • Opening clinic building when assigned
  • Courier between facilities
  • Resolve facility issues (e.g. broken printers, copiers, etc.)
  • Manage Check request and invoices

Education: High School Diploma or equivalent

Minimum Required Experience: 1-year minimum experience in an administrative assistant, receptionist, clients/patient/ patient facing or related role.

Additional Requirements

  • Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
  • Ability to learn additional software
  • Proficiency in general office equipment (PC, printer/fax/copier, telephony system)
  • Proficiency in data entry, filing
  • Experience in a multi-line phone/telephony system
  • Valid Michigan Driver's license/access to private transportation

DISCLAIMER MESSAGE: The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.

NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status
Posted 2025-12-27

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