Director of Robot Parts & Warranty

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Business Manager - Commercial and Operations

The Director of Robot Parts & Warranty is a customer-focused leadership role that drives the aftermarket parts and warranty process for Robotics customers. Full strategic planning, operating, manufacturing, procurement, marketing, and P&L responsibility for the spare parts function. Engages team members locally and globally to provide world class customer service while balancing business KPIs. Coordinate and advise with the global Customer Service organization pertaining to regional and national impacts of global strategy.

The work model for the role is : #LI-Hybrid in Auburn Hills, MI

Key Responsibilities

• Own full P&L for U.S. robot parts business, including orders, revenue, and EBITA performance.
• Lead Customer Service Quality & Customer Experience (QCE), driving continuous improvement through Lean Six Sigma methodologies.
• Direct strategic planning, budgeting, forecasting, and management reporting to support business performance and growth.
• Build, lead, and develop high-performing teams; oversee talent management, organizational development, and day-to-day operational direction.
• Guide and approve key operational activities including pricing/quotes, margin and credit approvals, and resolution of complex customer issues.
• Oversee customer consignment and spare parts agreements, including offer approvals, audits, and lifecycle management; own spare parts KPIs across order management and inventory planning, including productivity, cost, service levels, OSAT, inventory value, and DSO.
• Drive customer satisfaction through on-time delivery, product availability, quality, and proactive engagement; lead complaint resolution and aftermarket sales negotiations.
• Manage supplier relationships with PRUs and key local partners; establish and maintain strategic supplier partnerships.
• Optimize working capital (inventory value/turns) and lead order-to-cash execution; partner on business development initiatives and large deal pursuits while collaborating with global teams on strategy and compliance.

Qualifications

• Bachelor's Degree, preferably in Business, Supply Chain, International Trade, or similar field. MBA or Advanced Degree preferred
• 8+ years of proven experience of customer support, parts replacement/ aftermarket, inventory, trade, tariffs, warranty.
• Experience managing service-level agreements (SLAs), lead-time commitments, and customer escalations.
• Deep expertise in spare parts planning and forecasting, including demand variability, installed base modeling, and criticality-based stocking.
• Strong background in inventory optimization (e.g., safety stock, obsolescence management, multi‑echelon inventory concepts). Demonstrated success in standardizing and improving parts processes (order fulfillment, returns, warranty, reverse logistics)
• Available to travel up to 20% - local and internationally.
• Applicants must possess appropriate work authorization to work permanently in the United States

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] . Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.

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