Service Coordinator

JOB SUMMARY

Under supervision, coordinate, track and update site paperwork, work orders, state inspections documents, system testing documents, and daily schedules.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Coordinate daily field service request from costumers through daily phone calls and emails. Track daily work order paperwork, testing documents, installation schedules and technician day to day schedules.

Build new customer addresses in coordination with Field Pro and Quick Book programs to maintain a clean, accurate database within company standards.

Respond, route and track requests and updates on Fire Alarm and commercial clock projects.

Ensure Sales Force, billing system and other management tools are updated with correct project status and notes on factory order projects.

Adhere to industry specific local, state, and federal regulations, as applicable.

Know, understand and follow company policy.

Perform other duties requested by supervisor.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional and pleasant manner

Ability to analyze and interpret data

Ability to work independently

Ability to handle multiple projects and tasks within established timelines

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler

EDUCATION

High School Diploma or equivalent work experience

Continuing education coursework in project administration or equivalent experience

Related Work Experience

Computer programs (i.e. Microsoft office) and other industry related software

Demonstrated communication skills

Project Coordination

WORKING CONDITIONS

Office environment

JOB TYPE

Full-time